5420 and EU24 problems

[sseo]

Problem with users on EU24 not being underlined when on call. This problem started 1 week ago. There are 4 different 5420s/EU24s where this problem is occuring. There is 1 5420 and EU24 where the feature is working correctly.

Swapped EU24s and 5420s to test hardware. Rebooted system multiple times. Programming is basic, Action:User Action Data:User Name

Has anyone encountered this problem or have any ideas on how to troubleshoot? Thanks.

 

[sseo]

Eu24s also showing users on call when they are not. After power cycling the EU24, the underlines dissapear properly.

 

[hairlessupportmonkey]

what version IPO etc?

ACSS - SME
General Geek

 

[sseo]

Ip500 V2 on 7.0.5

 

[montyzummer]

take it to the last release of R7 7.031 ...think

APSS (SME)
ACSS (SME)

 

[sseo]

Manager also has errors:

The number of connected DSS buttons modules exceeds the permitted limit.

EU24 modules count exceeds maximum limit of 8 for an IP Office

 

[piethief]

If there are "labels" on the buttons and a username is changed it seems to screw the thing up, or used to... try re-labeling the buttons.