5410 Message light

[SSMaterials]

How do you clear the Avaya 5410 message light. All the voicemails are removed, but the voicemail light will not turn off. I have an IP Office 406.

 

[1043]

Try unplugging the phone.

 

[1043]

Then plug it back in.

 

[phneguy]

check your source numbers tab in the user section. you might have a source number for a different hunt group (Hmain)????

you might want to check to see if the hunt group has "broadcast" turned on?????

 

[SSMaterials]

I tried un plugging the phone and re plugging it. On my Merlin Magix there is a button on the phone to turn off the message light, but I can not find in the IP office 5410.

 

[IPOfficeIreland]

In options you can disable the light for ringing but if the light is still on you must have some kind of message or notification.

 

[SSMaterials]

I deleted the user using IP Office Manager and recreated it cleared the message light.

 

[SuperJenks]

U can directly turn off the light with a short code, however, this is only going to help you temporarily until you find the root of the problem which is "what causing the light to come on"... Here are the system shortcodes:

SC- *90*N#
Tele- N"; Msgs=1"
Line- 0
Feature- DisplayMsg

SC- *91*N#
Tele- N"; Msgs=0"
Line- 0
Feature- DisplayMsg


Good Luck!