5410 Empty 'Incoming / Missed' call logs

[quasiplanter]

Hi Guys,

Have various customer sites (all 4.2(14)reporting that when checking the handest 'Call Logs' for Missed & Incoming, they are empty. I have checked the handset firmware and confirm that they are all R5.00. Any Ideas?

 

[kwing112000]

Has the system rebooted?

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[tlpeter]

Do the phone's have call appearances ?

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[quasiplanter]

Hi Guys,

Ahhhh! they do not have Call Apearance keys, could this be the reason??

 

[tlpeter]

Ow yes that is the problem
But that is not all, you need them to transfer calls and have conference calls

The 5410 needs at leats 2 CA's
But you can reserve 1 in the user -> telephony tab
This way the last CA is reserved for transfers etc etc
That way you can have one caller and then you are busy

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[quasiplanter]

Oh bugger!!

Thanks very much for your help 'tlpeter', thinking about it, this makes total sense.

Thanks again : )

 

[quasiplanter]

The main reason for NOT using CA keys is when the customer is using a voicemail product thereby sending calls to the mailbox when the hansdet is 'Busy', the only way i thought you could achieve this is to simply remove the CA keys

 

[tlpeter]

Just give then 2 and tick "resevre last CA"
This will give one CA for calls and the other one just for transfer or conference etc
If you need a queue then just enable call waiting for that user

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[quasiplanter]

Yeah, that'll do nicely, just gotta re-format the 'User Rights' forms.

Many Thanks, tlpeter