5330 w/ Cordless Headset - Disable Tone alert on inbound calls? 1

[Cabarrus]

MXe - 4.2 SP2 PR1

We have a user that receives a lot of calls on her 5330 w/ cordless headset. When she is on a call and she receives another call via a multicall button the headset makes 3 quick tones. I found this post:

http://www.tek-tips.com/viewthread.cfm?qid=1623702

which mentions "Camp-on Tone Security/FAX Machine set to Yes " . I went ahead and copied our default COS and changed that setting to Yes and assigned it to her DN but she still receives the tone. I am wondering if its possible to disable this somehow?

Any help would be appreciated.

thanks

 

[fissure]

we have the same, and would like to fix it also:

in our office, if I have main line sent to a 'ring' multicall on my 5340 with DECT headset
and am on a call, a new call coming in does ring once/briefly in my headset
Campon Tone Security / FAX Machine: No
in the COS applied to phones:

changing to: Yes
still the same
1 burst of ringing for incoming calls

 

[LoopyLou]

How are the additional keys set to ring? Continuous or just ring?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[fissure]

with the additional keys (multicall) set to 'ring' we get one ring (in the headset), when a call comes in (when you are already on a call, using the Mitel DECT headset)

 

[Cabarrus]

Ours are set to "ring" also. I was thinking for our particular case I can probably change it to "no ring" and see if it has an effect. I will test tomorrow and follow-up.

 

[Cabarrus]

I set to "do not ring" and the user does not get the beep in the headset. For us this will work, so thanks

 

[Cabarrus]

This has become a problem, and Im wondering if anyone has a better solution? We want phone to ring but not beep in ear.