steve1977s
Technical User
Could anyone shed any light as to why we have a handful of 5330 IP Phones that randomly reboot?
Our environment is pretty simple, containing 8 sites, 4 of which are MXe controller and 4 CX controllers all running the same software version 8.0.10.7_1. All devices are 5330 IP phones and users login as hotdesk users.
There doesn’t seem to be any consistency as to when or why the phones reboot and it doesn’t happen to all devices, only a select few (20 or so out of 450).
When looking at the 3300 log file after a random reboot it reports the following:
Maintenace: Category(General); msgFormatId(0)Hot Desk : redirect or update for xxxx
LoginManager:sHandleCookieUpdateResult() -> Cookie delete fails for COOKIE_REJECT||LOGOUT_CLEANUP,DN=12345
Maintenance:Category(General); msgFormatId(0)Hot Desk: xxxx logged out from 12345 by system during registration.
Any help would be grateful.
Our environment is pretty simple, containing 8 sites, 4 of which are MXe controller and 4 CX controllers all running the same software version 8.0.10.7_1. All devices are 5330 IP phones and users login as hotdesk users.
There doesn’t seem to be any consistency as to when or why the phones reboot and it doesn’t happen to all devices, only a select few (20 or so out of 450).
When looking at the 3300 log file after a random reboot it reports the following:
Maintenace: Category(General); msgFormatId(0)Hot Desk : redirect or update for xxxx
LoginManager:sHandleCookieUpdateResult() -> Cookie delete fails for COOKIE_REJECT||LOGOUT_CLEANUP,DN=12345
Maintenance:Category(General); msgFormatId(0)Hot Desk: xxxx logged out from 12345 by system during registration.
Any help would be grateful.