5224 Handset - Enhanced Sec Mode

[schwa13]

I purchased a few pre owned 5224 units just to have a couple extras around. One of them starts up and displays "ENHANCED SEC MODE". It then goes into SIP mode and tries to boot. I am unable to get into the configuration to reset the device. 4,7,*,volume up/down don't get me anywhere. Is there another way to reset the device?

Thanks

 

[IrwinMFletcher]

That's the whole point of Enhanced Security Mode, you can't get into the phone. That phone must have been registered to a system that had MLPP enabled. To disable it, you have to have the phone register with a system that doesn't have it enabled. Make sure your DHCP setting 125 is enabled on wherever the set get's it address from.

 

[schwa13]

We use 128-133, not 125.

 

[IrwinMFletcher]

Those are old, but still should work as long as they point to the controller. Can you see at least where it's getting it's address from?

 

[schwa13]

It's old because we are running an older version of the software on the ICP. Our core Cisco router is handing out the IP addresses and the rest of the systems pick up IP's just fine.

Maybe I can setup a fake DHCP server?

Thanks

 

[IrwinMFletcher]

Depending on your network, you could use the one in the controller temporarily. It'll be a hassle either way.

Returning/exchanging the phone might be less work.