500V2 To IPO SE Sever Line Connection 1

[raz0r05]

Hi Guys,

I just wanted to know if the following alarms on a 500V2 would affect ISDN calls from coming in from the 500V2 to the SE server.

https://files.engineering.com/getfi...-5171-4b06-ad40-78197fb8e8f6&file=Capture.PNG

 

[Pepp77]

Yes, they could do.

| ACSS SME |

 

[raz0r05]

Thanks for the response, we've configured a new E1 line but when we call the number it says the number is not in service although we have set an incoming call route for it. The telco shared with us the below screenshot saying that our gateway is not allocating a number.

https://files.engineering.com/getfi...75be-4dc2-af8c-b0f5b3c4235a&file=image001.jpg

The E1 line is just idle when we check System Status, but every time we call the number is sets it as an Incoming Abandoned call on system status.

Your assistance is appreciated

 

[Pepp77]

Run monitor with Call turned on. Call in. Look at the trace.

| ACSS SME |

 

[raz0r05]

I ran the trace but really can't decipher what it means. Please see below screenshot if you can help, I had the ISDN and call filters running.

https://files.engineering.com/getfi...33e9e&file=image_2019_09_16T00_18_03_123Z.png

 

[IPGuru]

the IP500 is recieving the call so clearly it is not correcly routing the call to the Server so iether you hav a problem with the Voip trunk between the IPO & the server or you ave a porblem with your short codes responsible for routing these calls
I suggest you call a competent IP office maintainer



Do things on the cheap & it will cost you dear

 

[raz0r05]

Hey you can help without feeling superior or being arrogant, or don't post. I've figured the issue out.

 

[IPGuru]

which of the 2 options i sugested was it?


Do things on the cheap & it will cost you dear

 

[janni78]

That's good, then you've learned something !
Although now you're kinda arrogant since not sharing the solution to the issue isn't really helping anyone but yourself =)

"Trying is the first step to failure..." - Homer

 

[raz0r05]

Yes, you learn everyday, and no what's really there to be arrogant about with this stuff. Issue was on the Web socket lines between IPO and the SE server. Thanks.