5000 and 3300

[danramirez]

Hi Guys, this customer has got a 5000 in London and a 3300 in Madrid, which are linked together using SIP Trunking.

Extensions from the two systems can call each other successfully and audio is good both ways.

3300 is a CXi MCD6.0 SP2. however, I don't have much information about the 5000 as this equipment is serviced by another dealer in the UK, and I have no experience wahtsoever on the 5000 either.

The problem I have is when users in Madrid try to call numbers in the UK. The idea is to send the call to London (to the 5000) and use one of their local TDM Trunks to avoid long distance charges from Madrid.

The question is, is the 5000 similar to the 3300 in terms of having ARS programming with leading digits, digit mods, etc?

Currently Madrid users are dialling 9 00 44 208 123 4567 and the 3300 is absorbing 5 digits and inserting 90 so the string is sent to the UK as 902081234567. When doing this I get invalid dialling on the 3300.

Do they have to do any programming on the 5000 to allow this?

I have done exactly the same with two 3300s (Madrid and Hong Kong) using SIP and it's working great.

Any comments about this and the 5000?

Regards,

Daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[amriddle01]

Only way to achieve this is to make it a DISA call on the 5000, so they dial code/press the button for the UK.... wait for dial tone to be returned then they can dial the number to break out, it can't be automated unless perhaps you insert pauses into the dial string (never really tied that). The 5000 cannot manipulate digits in the same way the 3300 can either. There is definitely some programming to be done on the 5000, this will not happen by default

 

[amriddle01]

In fact we didn't try inserting pauses, because it's SIP numbers need to be dialled en-bloc as it's part of the Invite message (as I'm sure you already know), just remembered

 

[danramirez]

thank you amriddle01... I'll speak to the people in London to see what they say, I personally don't like the 5K much

http://www.hatkana.com

http://www.wtelecom.com

 

[amriddle01]

It's a good system it just works differently than the 3300, you get more for your money than the 3300/MCD equivalent and it's more intuitive to programme.