4TH APPEARANCE GETS CUT OFF

[Adminman660]

Hello

I have a big wig who has 4 assistant little wigs. On 3 of the phones when the big wigs line rings? They can pick it up with no issue's. But the 4th , when she tries to pick it up ? It cuts her off and drops the call. All are programmed the exact same. And we have swapped out her physical phone. Same issue.

 

[Okkie26]

We need a lot more info then this.

- What is the name of the big wig?
- Is the big wig something like a big mac?
- How tall is the big wig?
- Is the big wig a he or a she?
- Then how little are the little wigs?
- Is that 4th litlle wig always the same little wig?


Okay now serious.

What IPO and what version
What type of 'line' buttons did you programm on the 'big wig'
How do the little wigs pickup the call
How does a call goes to the big wig? Directly or huntgroup call?

Just tell us what is happening. From start to the end.

 

[Adminman660]

We are on V9.0.3.0
x7320 rings the chiefs phone.As its her DID.
x7320 is set as a bridged appearance on x7321,x7322,x7323,x7324. X7324 can't answer any calls , just gets cut off.

 

[Okkie26]

How many ca buttons does the chief has?

is 'reserve last ca' enabled on the chiefs station?

 

[Adminman660]

The Chief has 2 CA. As do all the mini me. Reserve is not active.

 

[NYSTECH]

If you move 7324 to be button 1,2 or 3 can call be answered then?

 

[Adminman660]

Meaning remove one of the ca's ?

 

[NYSTECH]

Just switch number around and see if it has to do with the number or button it is on