4621SW IP not responding to commands

[circlejs]

I have a 4621SW IP that I am trying to setup. I have set up several of the same phones for the IP Office 500. When the phone starts up I press * to program, I press # several times to get to the Command Prompt and try to clear the phone (mute or hold 2 5 3 2 7 #) but it does not respond to most commands. I am only trying to clear the phone since it hasn’t worked after being configured. It just loads over and over. Thanks for any help.

 

[intrigrant]

That is because these commands are blocked in the 46settings.txt file.

Read this and remove the two ## at the beginning of the line to enable and set the feature, full details are in the 4600 LAN Admin guide :
############## APPLICATION ACCESS SETTINGS ###############
##
## These settings restrict access to certain applications.
## APPSTAT is not supported on 96xx or 16cc SIP phones.
##
## When APPSTAT is set to 0, Call Log and Redial are
## suppressed and changes to Speed Dial/Contacts are not allowed.
##
## When APPSTAT is set to 1, Call Log, Redial and,
## Speed Dial/Contacts work without restrictions.
##
## When APPSTAT is set to 2, Call Log is suppressed.
## For Redial the Last-6-numbers option is suppressed
## and changes to Speed Dial/Contacts are not allowed.
##
## When APPSTAT is set to 3, changes to Speed Dial/Contacts
## are not allowed.
##
## SET APPSTAT 1
##
##
################# OPTION ACCESS SETTINGS #################
##
## This setting restricts access to certain user options.
## OPSTAT is not supported on 96xx or 16cc SIP phones.
##
## When OPSTAT is set to 000, the user options
## are not accessible.
##
## When OPSTAT is set to 001, the user can only access
## the Log-Off Option.
##
## When OPSTAT is set to 010, the user can only access
## view-only options. The user cannot change any setting.
##
## When OPSTAT is set to 011, the user can only access
## view-only options and the Log-Off Option.
##
## When OPSTAT is set to 100, the user can access
## all options except the view-only options and
## the Log-Off option.
##
## When OPSTAT is set to 101, the user can access
## all options except the view-only options.
##
## When OPSTAT is set to 110, the user can access
## all the options except the Log-Off option.
##
## When OPSTAT is set to 111, the user can invoke
## any or all of the user options.
##
## SET OPSTAT 111
##
##
############# LOCAL PROCEDURE ACCESS SETTINGS ############
##
## Restrict Local Procedure Access
## Controls whether local (dial pad) procedures can be
## used to administer the telephone.
## 0 means local procedures can be accessed from the
## telephone.
## 1 means local procedures can not be accessed from the
## telephone.
## CAUTION:Be absolutely sure before setting PROCSTAT to 1
## SET PROCSTAT 0
##
## Local Procedure Password
## Sets password for local (dial pad) procedure access.
## (1 to 7 ASCII numeric digits). See your telephone's
## Administrator's guide for the default password
## supported by your release.
## SET PROCPSWD 9999
##


___________________________
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[circlejs]

Thanks, I will give it a try.

 

[nzschooltech]

If you can't change 46xxsettings.txt for any reason you can configure the phone by DHCP scope options.

 

[circlejs]

Hi, The Phone is saving the settings file then loading to flash but it will only go to 67% and then stop loading.
Counts up to about 60 secs then the phone will display Hardware Failure Cannot save file. Any suggestions?

 

[intrigrant]

Garbagecan?

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[amriddle01]

circlejs, I think there is a dodgy batch of 46/5621's around, we have just sent back a 5621 with the exact same problem, it seems to grab the bin files but never loads them properly it just goes in a boot loop, it will respond the "Hold" RESET but not "Hold" CLEAR. this was brand new out the box so I refused to spend too much time on it but it was goosed

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[kwing112000]

Andy,
I have had a bunch of 5621's do that. sometimes if you leave them rebooting long enough they will finally load. other times you can load bins from 3.2 and they will load. once they upgrade the first time they are ok after that. not sure what the problem is but avaya blamed us....

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[amriddle01]

I left it for maybe 20 mins in the loop, it completely receives the new bin file but upon reboot it doesn't load it, it downloads it again and reboots, downloads it again reboots etc etc. Our disty sent us a new one anyway, they tried to say it is a repair item only but after we pointed out it was brand new and if they want us to pay to repair faulty brand new kit that has to replaced by law, we would A) close our account and B)Drive down and insert it up their @rse ...they agreed to replace it

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[kwing112000]

ya that sounds exactly like what we have had. it would never save the files to flash. I have had tons of issues with 16xx phones too. deleting the file server.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[amriddle01]

I'm not a fan of the 16xx phones at all, we have still managed to avoid selling them, usually by a side by side quality comparison and the customer tends to change their mind and go for 46/56/96 thanksfully

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[circlejs]

Thanks, I will talk with my supplier for a replacement.