4620SW IP Phones

[DevilsAdvoc8]

HELP! We have 30 phones at one of our remote sites that were hardcoded by an Avaya contractor. This past weekend we completely changed our IP scheme without releasing the settings on those phones. All of our CLAN/MEDPRO cards have new IPs...and we set up new DHCP Scopes, etc....

Is there any way I can get one of these darn phones back to the factory settings without having to hit "clear" or "reset".... since I can't get to that. Eventually the phone says "Bad Router?" but I can't see a point where I can change any of the static settings!

Any suggestions would be greatly appreciated!

Deb

 

[nohuhu]

DevilsAdvoc8,

if you have physicall access to the phones, reboot them by power and then, when phone boots up, it will display something like "press * to program". press star and program in new settings.

 

[DevilsAdvoc8]

Thanks for the response dwalin. Unfortunately the power reboot does not ever give me the option to "press * to program." It goes through initializing...loading...starting...to "finding router." From there it goes to the "Bad router?" error message.

I guess there's no place to stick a pen in the phone and reset it, eh?

Any other thoughts?

 

[krad]

For reset to factory settings:
hit hold (red button) and then 73738(reset)and then #.

 

[DevilsAdvoc8]

Thanks krad. The problem is the same as I mentioned to dwalin. I don't ever get the phone registered to the point that I can hit the "hold" or "mute" buttons and then "clear" or "reset" the settings.

Any other suggestions?
DA

 

[98Converter]

At 'Bad Router' if you hit the *key, does it give you the option then?

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[nohuhu]

DevilsAdvoc8,

try pressing and holding * during phone bootup. i can't remember exactly but i did something (pressed some button or like that) and the phone didn't boot to "bad router" state but came into command mode, it displayed "enter command" prompt and i was able to reset it using standard mute reset procedure.
also, can you say what firmware version are these phones running? i remember that in 2.3 a phone should react on star button in "bad router" mode like 98Converter said but i can't remember in what version this feature appeared. around 2.0-2.1 there was a problem with this, i recall.
also, is it completely impossible to assign one c-lan board an old ip address, just to have these phones register and clear them?
and of course, if nothing helps, you always have an ultimate solution of returning these phones to vendor for clearing.

 

[DevilsAdvoc8]

dwalin: Thanks again for your response. It appears that the phones have firmware version 2.1.3. So now I'm thinking that I can maybe upgrade the firmware and try the * thing during a power reboot. The phone thinks it has a good ip address, so it goes out to check for an updated version of firmware (if I understand the boot process well enough). Not finding one, it then tries finding the router that will lead it to the gatekeeper (c-lan card). And that's where it hangs. So I think updated firmware might do the trick???

WAIT!!! I think I just found what I need. From the Avaya IP Telephony Implementation Guide: "In addition, the "45xxupgrade.scr" script may instruct the phone to download the "46xxsettings.scr (or .txt)" file, which is an optional method of sending configurations to the phone."

woo hoooooo!!!!
Gonna try this.
Thanks for the sounding board!
DA

 

[DevilsAdvoc8]

Hey 98Converter... just noticed your post too. Sorry, but the answer was no... hitting the * key just made the set beep but didn't provide any options. It beeped no matter what key I hit... but thanks for answering. da

 

[phonegoober]

try pressing the # key .. You should see a "press * to
program" flash real quick. it's only there for a second or 2.

 

[tissot1853]

bad router is something wrong with your gateway.

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s8700/s8500/s8400/definity/ip-office