4602 IP PHone stops with " Restarting...d"

[Avayavic]

Hello,

my 4602 IP Phone stops booting with " Restarting...d".

We had some network problems, the line to the network was bouncing some times so i think that the IP Phone had no network when it tried to finish the boot file download.

Is there any possibility to resolv this problem?

thanks

av.

 

[nohuhu]

Avayavic,

the only solution i know is to give 'em hard reset by plugging out ethernet cable with power. wait ten seconds or so and plug it back.

 

[Avayavic]

Dwalin,

i´ve done a reset and the phone was some days powered off.
But still the same...

 

[nohuhu]

Avayavic,

well, so you have no option other than replacing this phone. i've had two of 4621 with similar symptomes: after powering on they kept cycling between "Starting...", "Loading..." and "Restarting...". i was lucky i had active warranty coverage on them.