412 keeps rebooting

[stewcraig]

Have a problem with IP Office 412 rebooting. First I changed out the analog unit that was not getting and dial tone on the ports with a new replacement unit. This fix some of the ports with the dial tone problem but not others but after rebooting the IP Office a few times with config changes, the last reboot cause the system to go into a end less reboot mode. as shown below.
Alarm Logging enabled (max entries=20, in use=20)
NoCacheStaticHeap=6645900 NoCacheDynamicHeap=10131300 Overflow=0
Constructor StaticHeap=7572 DynamicHeap=20536640
Factory Test Status 00000001
Product Variation Status 00000003
Small Office Gateway Status ffffffff

IP412 Running using Local Bus. CPU revision HiP3 C.2 (0x007B)
FPGA Ver=2.0, Device=0x33
found FLASH file: ..\modem\zmbin004.s37, len=790
found FLASH file: ..\modem\mcode.bin, len=40000
found FLASH file: ..\vcomp\48105ak.310, len=e2
found FLASH file: ..\vcomp\48105ae3.312.03, len=1ee4e
found FLASH file: ..\platform\onehz.bin, len=3e80
found FLASH file: ding.pcm, len=40a
found FLASH file: ..\vcomp\482ak.311.09, len=10e
found FLASH file: ..\vcomp\48204ae6.311.09, len=1da6a
SLOT A: PRI24 Module Added
SLOT B: Analogue Trunk Module 4 Added
AtmDSP::AtmDSPB (base=0x30000000, reset=0x30000300)
.WATCHDOG TIMEOUT TASKname StartUp stack 008cc39c 008c1df0 008c1e1c 00824e4c 00801af0 0080a130 00825e04 0081db14 0081d954 009ba88c 009d5c88 00b44c80 008c4270 008c9020 008c8cd8 009d9758 009a8b78 009a9104 009a25e8 008c4270

Programming FPGA ...
FPGA Version 02.00
FPGA Eng Version 33
Expanding MPPC image ...

AFter this it reboots. I have tried the esc method with no luck, any one have and Ideas what is going on with this box.
also I do know that there were storms in the area when the analog box took a dump.

 

[5thmsstech]

System needs to be defaulted via the dte port.

 

[telcotechavaya]

Is the firmware on the new analog expansion unit correct with the main unit? Often it's shipped with a firmware that won't match perfect first time.. ie System at 3.0 and new unit sitting on shelf for a while at 2.1 etc...? Catches me out once in a while, not sure I've seen this problem specifically, usually affects how full the dial tone tank is on analog exp units.!

 

[kristiandg]

This is acting like one of the expansion modules isn't recognized by the base software. Telcotechavaya is right, this mainly happens when it has a version of software that doesn't recognize a module. 2.1 would have no knowledge of any "v2" expansion modules, and this is when I've seen this happen the most. So, I would confirm the correct software is loaded on the control unit. Also, disconnect the expansion modules so you're only dealing with the processor, then see if it boots up.

Hope this helps...

Kris G.

 

[stewcraig]

Thanks for all your help, I did have to do a DTE recover the system and that worked fine. As for the analog port 30 I replaced it and the new one is working fine and yes I did have some problems with the new unit also until I updated the firmware.
Thanks Guys
Craig