411 cannot dial?

[aerosome]

I can not dial 411, even if i put a 9 infront of it, the PBX will not recognize, is there something i missed?

 

[alfalfa]

are you using ars or system short codes, and if using system short codes is there anything for 411.

 

[aerosome]

There is no ars set up on this system, what kind of short code would i need>?

 

[h382]

This should be allowed even with the default short codes. If nothing else this should be caught by the [9]N; shortcode

Do you have a shortcode like this:

Shortcode:[9]N;
Telephone#: N
Feature: Dial
Line: whatever

It has to have the ; in it.

If you do have that, try thisl

Shortcode:[9]411
Telephone#: 411
Feature: Dial
Line: whatever

 

[Westi]

if you have an older version without ARS then
[9]411
dial
411
line gorup ID of your lines

If you have ARS then put it in the ARS as
411
dial
411
line group ID again


Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[kholladay]

You really shouldn't need any special short code. The N; in ARS or the [9]N; in system short codes will handle numbers of any length.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[aerosome]

Thank you all, for some reason the tech who installed the system took out the short code, now that is back in, and also in ARS it works again.

Thanks A lot everyone!