Afternoon All,
Having an issue between 2 system within my building was hoping for some help. Currently Nortel user dial 4 digits some call center were convert to new I3 system which use 7 digits. to avoid having Nortel user dial 7 digits for 60 people i set up a route that goes to the i3 tie route 15 use rli 16 with a dmi 10 to insert 155 (building code). I put all the DN that were ported over to i3 in a cdp which point to rli 16. when i try to dial i get nothing i enable the d channel msgo / msgo and i can not see anything going over the tie. However when i build those dn in an acd and point to 155XXXX it works and i can see the calls going over the tie. No there is another route to the tie which doesnt have a dmi. however dialing 7 digit from a nortel phone doesnt work eithe. so i am lost. Any thought. TY
Having an issue between 2 system within my building was hoping for some help. Currently Nortel user dial 4 digits some call center were convert to new I3 system which use 7 digits. to avoid having Nortel user dial 7 digits for 60 people i set up a route that goes to the i3 tie route 15 use rli 16 with a dmi 10 to insert 155 (building code). I put all the DN that were ported over to i3 in a cdp which point to rli 16. when i try to dial i get nothing i enable the d channel msgo / msgo and i can not see anything going over the tie. However when i build those dn in an acd and point to 155XXXX it works and i can see the calls going over the tie. No there is another route to the tie which doesnt have a dmi. however dialing 7 digit from a nortel phone doesnt work eithe. so i am lost. Any thought. TY