4.6 mail and calendar problem 1

[ddvrodin]

Hi all,

I am pc-support engineer and have the following 2 problems using R4.6 :

1. a user jsmith has saved a copy of his mailfile to cd-rom (jsmith.nsf) (in order to be able to read his old mails). the user did not use the archiving feature. when he tries to access the file (cdrom\jsmith.nsf) with the id which was in the past able to open it, he gets the error : access denied. now he has copied the file to his notes\data directory and renamed it to jsmith2.nsf and is still not able to access it. the original jsmith.nsf is still accessible. how can he access this old mailfile. maybe rename the original one to jsmith.old and the copy to jsmith.nsf ?

2. a user complains that all the entries in his calendar are automatically put one hour earlier. when he enter that he has a meeting at 10 am, and he checks his calendar, notes has registred the meeting at 9 am. what can be the cause of this problem ?

thanks a lot for all suggestions !!!

Rodin

 

[Jono]

Hi Rodin,

problem 1, make sure the file is not marked read-only.
It would have become read-only when it was written to CD.
Also, did he copy the ACL when he copied the mailfile?

problem 2, is he the only user having this problem?
what time shows when he composes a mail?...go to
File>Mobile>Edit Current Time/Phone...check he is in the correct time zone and that the observe daylight saving time is correct.

hope i've helped

Jono

 

[lamaar]

I'd agree with Jono on both points, burning to a CD will make it read only. You'll have to un-attrib it first!

Lamaar75@hotmail.com

 

[airia]

There's an article about this at

http://www.ibm.com/support/us/

# 184599

Aa