4.2(4) / 5610 problems

[dencom]

Hello all,

Since we upgraded ip500 to 4.2, the 5610 phones are not as reliable as they were... The extension needs often to be reregistered. I took a look at the monitor this morning and i see the following message quit often:

439296558mS H323Evt: Authenticate: Encryption data is not mached

Has anybody come across this/know where this comes from??

As always: thanks!
Arnoud

 

[Bas1234]

You've upgraded the IP500 did you also upgrade the extensions?

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It works! Now if only I could remember what I did...
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[tlpeter]

Most likely the problem

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[dencom]

yes...all phones are running 2.8870

 

[Bas1234]

In the Manager on Extension voip tab.

only Out of Band DTMF ticked?
compression set to G711?

___________________________________________
It works! Now if only I could remember what I did...
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[Bas1234]

How's your network setup?
DHCP server(s)?
VLAN's?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[dencom]

hmmm... I Took over this case after my holiday...I should have checked this:

Out of band: checked
Direct media path : checked
Compression Mode : auto

I will change the last 2 items this evening. Still don't understand the "Authenticate: Encryption data is not mached" error.

Regards

Arnoud