4.1 issue you should know about 2

[ronromano]

On 4.1.9 and 4.0 (not sure if it is all versions) if you have SCN and the users at the site without the voicemail have Call waiting applied via user rights, you will only get one call at a time. If the user is on the phone the call will cover direct to vm. You must not set call waiting this way. Use Call waiting on the user's telephony tab.

I wasted a lot of time on this in the last week. There is a CQ. This is the fix

 

[puregold]

user rights = weird things sometimes

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[tlpeter]

ronromano

Does it work when you use user rights to copy it to a user ?


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[ronromano]

What?

 

[jgb5pmr6fcg567ot52iq]

4.0+ has been a large pain in the ass.

I have a few customers on 4.0.10 with random VMPro disconnection issues (which is still a bug in 4.1.9)

I have a customer with 4.1.9 with the embedded VM where the PRI will ring sometimes and the customer cannot pick up the phone. The customer has to powerdown the system to bring it back.

 

[tlpeter]

ronromano

With user rights you can asing it to a user, thenb it is locked
When you selected user right and you are in the group pane, you can right click on a user right
There on the bottom you can apply the user right to a user or copy it to a user
When you copy it does it still not work ?


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[SJCA53]

emoore625, when you say 'random disconnect from VMPro' exactly what is happening. We are currently testing/investigating moving to 4.1.whatever and I am really concerned about it fixing tromboning issues but breaking something else!

 

[kwing112000]

Peter,
I never noticed you could even do that. I do not use the user rights because i have had a ton of issues but that way of just copying them is great.

 

[jgb5pmr6fcg567ot52iq]

Well Avaya says it has something to do with calls into a hunt group. I've experienced this on 4.0.10 but not any other load. The Voicemail will stop talking to the IP Office and the only fix is to unplug the IPO while reseting the voicemail.

A tromboning issue I am having now is with this one customer whose system would reset randomly in 4.0.10 and now with 4.1.9 has some sort of random (when I say random, it happens when I'm not here but when I get here I can't make it happen) problem where people can't answer the PRI. It will ring but they can't pick up to the point that they have to reset the system.

I'm getting a little put out by the 4+ series. Seems like they have no quality control at Avaya whatsoever. I have other products we install that I haven't had a service call in 2 years for a bug but it seems like I can't go a week without someone with an IP Office calling me with an issue.

 

[IPOfficeIreland]

4.1 embedded voicemail, synchronize calls stops announcements coming on.

 

[amriddle01]

That's something I never noticed too....have a star tlpeter

ACS - IP Office Implement

 

[ronromano]

I don't use that so I don't know. I don't like to use that because it's a pain to have to change later on.

 

[tlpeter]

ronromano ,when you copy it to a user it is not locked !
It is just asinged to the user
When using user rights it is a pain to change one user
What you can do is deselct that user from the user rights and copy it to the user
Then it has the same rights but can be erased and changed etc etc


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[ronromano]

I know about it! I don't see the need for it. I don't use it.

 

[tlpeter]

@emoore625

Well Avaya says it has something to do with calls into a hunt group. I've experienced this on 4.0.10 but not any other load. The Voicemail will stop talking to the IP Office and the only fix is to unplug the IPO while reseting the voicemail

IP Office Technical Tip (Region: Global)
199: Data Channels Not Being Released Cause Voicemail Issues
23rd January 2008 - Full PDF Text Version



An issue with data channels not releasing correctly has been found when using IP Office software releases 4.0.10, 4.0.14 and 4.1.9. Voice callers will experience ring tone no reply or busy tone with voicemail ports available.

The issue can be recreated in a number of call scenarios:

A call is placed to a hunt group (it doesn’t matter if the call is directly to the hunt group or has been transferred to the hunt group), and a user within that hunt group is idle (has no other active or ringing calls). If the voice mail timeout expires while there are other ringing calls on that extension (either calls directly to that user, calls to the same hunt group or calls to a different hunt group that contains that user), the call will never be placed to the voicemail, but the voice mail channel will remain allocated.

A call answered by Auto Attendant is routed to a user within a hunt group and another call type (DID or Internal) simultaneously rings the same user within the hunt group. If the DID or Internal call is answered first the data channel presenting the hunt group call may not be released, causing a port to lock up. (Please see SSA below).



Note: Call Waiting must be set to “ON” on the Collective hunt group and on the user within the hunt group.

When this happens you will receive a busy tone when trying to access voicemail internally and ring tone no reply when reaching the Auto attendant.

When viewing SSA you will see more data channels in use than voice mail channels - this is an indication of data channels locking up (See Note A below for when Data Channels are used by the system). You will also see large congestion counts as voicemail is not answering even though it shows channels available.



If you experience this issue you have three options available to you.

Remove call waiting from the user or the hunt group.

Change the hunt group to a different type (other than collective).

Contact your distributor or open a ticket via iCare and reference Avaya CQ 39339. This will generate a ticket to Avaya Tier III who will supply Critical Patch number 4.1.9 5501 to fix the issue. (The customer will also need to upgrade their Voicemail Pro to version 4.1.26).



The above screen shows that the IP Office has eight voicemail channels licensed and at this time there are three connections to voicemail active, the data channel usage count shows six active channels, therefore this would indicate there are 3 data channels in a locked state. On this system only five users would be able to access voicemail concurrently, the three other callers would receive either ring tone no reply or busy.



Note A: Data Channels – from Knowledge Base on 4.1
Data Channels are used for Remote Access (RAS), Internet Access, and Voicemail sessions. A data channel is an internal signaling resource used whenever a call is made from the IP network to an exchange line (Central Office). For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. Two people remotely accessing the Office LAN from home will use two data channels since they have dialed in on separate lines. IP telephones do not use data channels.





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