4.1 Call forward to Huntgroups.

[ProviderReborn]

Is with my Distributer but, My Scenario.

1 Bell,
4 Users.

Customer wants the bell to ring if any of the 4 users are called.
So I cannot use Internal twinning as 4 users.

I tried creating a new group for each user, putting themselves into it with the bell.

so users,
a user 8100 -Group Created, 8200 no vm/queueing/Collective
b user 8101 -Group Created, 8201 no vm/queueing/Collective
c user 8102 -Group Created, 8202 no vm/queueing/Collectiven
d user 8103 -Group Created, 8203 no vm/queueing/Collective
bell 8110

On the forwarding tab, unconditional set on and internal calls set to on. HUNT GROUP CALLS NOT SELECTED.

Call the Huntgroup lovely both ring.
Call the user with the forward, it just rings the bell.

In SSA it shows trace info for the bell but nada for the 5410.

Also tried this will coverage/bridge appearence I cant get this working.

Other notes,
Has line appearance keys & 2 Call CA, with last reserved.

Help me.



ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[tlpeter]

Oke the group thing is clear

Lets say you want to forward your phone
Thne you still have the bell in the group wich will ring and your forwarding does not work
Then i thought to set it out of service and add a group with only the user so you can forward it with out the bell ringing


Or am i mistaken and you use the forwarding to get the bell ringing ?

You do not need to, it works with the group
Change the extension to a different number and give the group the number that the extension had

Then always the bell rings with the extension

ps there are no stupid questions


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

I think I am going to have to change pilot number of users to the group. The only thing then is the other sites cannot see the users in the index.

You know what a real horrid thought has run through my mind.
Virtual users for four users these have my required extension numbers.
Forward to a group with the physical phone user making it Ex directoy and the bell in it.

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[IPOfficeIreland]

chumpy, twin lic x 5 costs about 130 pound.

brunt it, don't waste more time on it. they will be happy, don't fk around with groups and settings that some IT guy will change or a user sets a call forward knocking it off, you know that will happen more than once.

plus when you go back on site in about 4 months you won't remember how you did it, and then you will just tell them to get twinned extns cause you can't be bothered going through this long, very long, thread again!

now give me a star and go do the twinning thing...

That's a good little chump!

 

[tlpeter]

TheTaker you are right
But that is no fun for us


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IPOfficeIreland]

i agree peter,but sometimes you got to take the easy route

 

[sizbut]

Howabout this one, just tested on a real system:

For each of the 4 extension, set Forward on No Answer to a collective hunt group that includes the other extensions and the bell).

Call to any extension will ring that extension for one round and if not answered will then escalate to ringing any of the 4 that is idle plus the bell.

So the call can be answered at any phone, the call details will show which extension was originally targetted and people who are actually at their extension get a shot an answering the call themselves before it escalates to the bell. And if the call finally goes to voicemail using the hunt grup voicemail time the message gets put in the original targets mailbox (4.1).

If necessary shorten the No Answer Time of the users a little, say 10 seconds.