4.1 Call forward to Huntgroups.

[ProviderReborn]

Is with my Distributer but, My Scenario.

1 Bell,
4 Users.

Customer wants the bell to ring if any of the 4 users are called.
So I cannot use Internal twinning as 4 users.

I tried creating a new group for each user, putting themselves into it with the bell.

so users,
a user 8100 -Group Created, 8200 no vm/queueing/Collective
b user 8101 -Group Created, 8201 no vm/queueing/Collective
c user 8102 -Group Created, 8202 no vm/queueing/Collectiven
d user 8103 -Group Created, 8203 no vm/queueing/Collective
bell 8110

On the forwarding tab, unconditional set on and internal calls set to on. HUNT GROUP CALLS NOT SELECTED.

Call the Huntgroup lovely both ring.
Call the user with the forward, it just rings the bell.

In SSA it shows trace info for the bell but nada for the 5410.

Also tried this will coverage/bridge appearence I cant get this working.

Other notes,
Has line appearance keys & 2 Call CA, with last reserved.

Help me.



ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[sizbut]

Not tried but but have you not looked at the queue alert setting. Switch queuing on, Normalize Queue off, Queue alert threshold 1 and bell extension as the extension to alert. Sort of what its for rather than trying to misuse twinning.

 

[IPOfficeIreland]

u cant unless u use the group, back to square 1

 

[sizbut]

Could get simple - just turn up the ringer volume on all four. Or ask why the world needs to know that one of these four is ringing?

of course there is a parallel call alerting system intrinsically supported for all users and that is Phone Manager on a PC - with one very very loud newcall.WAV file. Waste of a PC but if this is really such a must have I'm sure an old 286 could be picked up to $50.

 

[ProviderReborn]

Without some strange customer requests this forum would have no purpose.

Its a warehouse for a mechanical facility. The warehouse is relatively large. At least with the bell ringing they can do a call pickup to get the call.

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[sizbut]

Well if the extensions are analog there are plenty of loud ringer devices that can be put in parallel with the phones - but I don't suppose we're that lucky?

 

[ronromano]

quite honestly the design is flawed. Why don't the users call one group that has all the phones and the bell in it. It's cleaner and more effective.

 

[sizbut]

A long time ago (which means it's probably only two years), call coverage could include analog extensions. And then it was 'improved' and coverage calls could no longer go to an analog device - I suppose that's progress.

 

[dphoneguy24]

Avaya needs to bring back coverage the way it was in 2.1 allowing you to cover extensions to a analog extension. Worked like it does to this day in Legend/Magix. It would be sweet.

 

[tlpeter]

TL did try your suggestion its only ringing the handset and not following the pairing.

Did you try it with analog ports or with ipusers ?
I think analog ports really should work


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ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

Tl,

Did try as suggested. When call forwarding it does not ring to the forwarded phone with Analogue.

My lab consisted of.

User 205 DS5410
User 210 Analogue Port for Pairing Purposes.
User 215 Bell.

User 205 Internal Twinned with 210, 210 Forward all to 215.

Is this your suggestion? Or is Chumpy ill informed

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[IPOfficeIreland]

no, i tested that myself, the twinning will try and send the digits to the default route if programmed, even if it is a matching extension or shortcode.

You will have to use Mobile Twinning, set the external number as either:

A DDI that rings the Bell or ...

A analogue Trunk looped off an analogue extension (TIE line to itself), Trunk Group 5, external number dial TG5, Number of Bell. The twinning picks up the Trunk (which is dial tone from the extension connected to it) then dials a number, which is internal. This method saves using 2 Lines for the duration of the call ringing.

Or, if you have an S-Bus loop an S-Bus into an ISDN slot and do the same as above. 4.2 release can do S-T switching.

You will need 4 twinning licenses in any of the options.

 

[tlpeter]

Chump that is exactly what i mean
It should work
To test i use phone manager logged on an analog port and make calls
This only is possible with a physical phone or an analog port/phone


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

I can see TT's method being my last hope, Logically can see this working the only down fall with this method is the Licenses.

With your setup if I put my butt phone on a spare analogue and ring 205 it does ring 205. but the bell just sits idle in SSA.

Seems crazy I cannot get this working without a load of messing about.

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[tlpeter]

It is stupid that the twinning does not work
When you put theuser into it's group with the bell,you used forwarding
Maybe a solution is to set that group out of service and put in a group with only the user


ACA - Implement IP Office
ACA - Voice Services Management
______________
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[mattKnight]

How about this

Move to a 4 digit extension scheme (say 1200 to 1299)

Reduce Dial digit count to 3

Set sc 2XX
TN 12XX
LG 0
Feature dial extn

Then a hunt group 1300 with bell and extn in it

and SC 3XX
TN 13XX
LG 0
Feature dial extn

Might work?

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[ProviderReborn]

tl,

>When you put theuser into it's group with the bell,you used forwarding, CORRECT.
Maybe a solution is to set that group out of service and put in a group with only the user.

But with that wouldnt I only get ring on my 1 device still.

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[tlpeter]

With the group both ring
When forward only the bell rings and not the user
This is normall

When you call the group with the four users is it set as group ?
Then you can add the bell
When calling the user you calling a different group and then still the bell rings

Right ?

But you want a sequential group ?

Make an empty group
Put in the usergroup, with the bell, and set it in the overflow

In that usergroup set the next usergroup in the overflow
Then it might work


ACA - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

I dont need it to work like that really.

Its going to be pretty reasonable to say all I want to achieve is;

I ring user a; 8100
I want the bell to ring with it.

I ring user b; 8101
I want the bell to ring with it.

The people are not in a Call group except for a call pickup group. I was just using groups to try and get the two devices to ring at once.

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[tlpeter]

Then you can make the group for th euser and the bell
That did work you said

If you want to forward the phone you need to set it out of service and put in a group with only the phone
It is a bit work but it does work

Or do i forget something ?


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

I reckon Im loosing it.

I really cant see where your pointing me.
Yeah, group with phone and bell, ring group, JOB DONE both ring.

If I forward the phone to an out of service group with only the phone, then wont I have no bell.

I feel Im missing some thing here, it has been a bad week for me so maybe my brain really isnt engaging on this.

Sorry for my stupid questioning on this.

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.