4.1 and queue problem

[Jeremiah8]

We upgraded to 4.1 (I know, bleeding edge - get cut) and now we're seeing an oddity. When I have Synchronize Calls selected for the announcements tab, calls enter the queue, the system rings extensions on the hunt group, however the caller just hears ringing. No announcements, no hold music. I then uncheck that option and it works.

Has anyone else seen this and/or have any suggestions?

J.

 

[tlpeter]

Maybe it has to do with this ?


IP Office 4.0 Synchronize Calls feature
This document is to clarify the intended operation of the Synchronize Calls feature.
The Synchronize Calls feature introduced in IP Office 4.0 software allows you to use a single Voicemail Pro port to play hunt group queue announcements to multiple callers.
Please note that when this feature is enabled the following customized call flow activities are unavailable:
• Announce ETA or position in queue
• Auto attendants to present menus and perform actions based on DTMF Prompts
• Transfer users from the queue announcement to a destination other than back into the queue
As the Voicemail is servicing all callers using a single port it is unable to distinguish between individual callers and as such is unable to perform these individual actions.
If you need to use these features Synchronize Calls must be disabled.

ACA - Implement IP Office
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Jeremiah8]

tlpeter,
Thanks for the feedback. Those items listed I don't think are the problem. This was working well in 4.0, and we don't have any queue announcements, AA, etc. Just a pretty standard queue system.

J.

 

[Jeremiah8]

A new question:
How do I report this bug to Avaya?