4.1.12 IP500 dialing wrong numbers

[telecomgear]

I have a IP500 with 4.1.12 and analog trunks. The customer is dialing the number correctly (I've checked the monitor file) but they are connecting to the wrong number. They also have line appearance buttons on their 5410's. One example is 2341381 is dialed and 2344138 is ringing on the far end. I'm thinking of downgrading to 4.1.9. What do you think?

To Us and Those Like Us, Damn Few Left

 

[tlpeter]

Did you try dialing yourself ?
Never ever have seen this by a bug, only by big shaking fingers


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[Bas1234]

Looks like the 4 is hanging, did he spill koffie over his phone. What heppens when you swap phones?

___________________________________________
It works! Now if only I could remember what I did...
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[Bas1234]

OK again, typing to fast, so some dutch word came by..

Looks like the 4 is hanging, did he spill coffee over his phone. What happens when you swap phones?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[whiteEEnerd]

Are you dialing using the line appearance button?

If so, try dialing using the 9 short code and see if you have the same problem.

I had the same problems you had using 4.1(12) and I was told that it was caused by outside noise making the telco think that a digit was dialed when it wasn't dialed. This makes sense, since it would happen in the noisy environments but not in the quiet environments.

We ended up explaining the problem and they just use the 9 to dial, and the line appearances in place of parking calls.

 

[telecomgear]

The problem is system wide, the phone swap did not help. Having the customer dial 9 is my next step. Thanks all.

To Us and Those Like Us, Damn Few Left

 

[memphistim]

Had a similar issue...I found that the Secondary Dial Tone box was checked in my ATM Line entries AND in the ARS entry. The Line entry is only for Russian or foreign system and should not be checked. Once I unchecked it in each of my ATM lines, it worked fine every time.

Hope that helps,

Tim

 

[telecomgear]

Thanks Tim, the secondary dial tone was not checked in ATM. I was kinda hoping it was.

Before you criticize someone, you should walk a mile in their shoes. That way, when you criticize them, you're a mile away and you have their shoes.

 

[CarGoSki]

Are they dialing on speakerphone only?

 

[telecomgear]

No, mostly through the handset.

Before you criticize someone, you should walk a mile in their shoes. That way, when you criticize them, you're a mile away and you have their shoes.

 

[Infinity306]

maybe try running callstatus on a computer you can view while they are dialing? I haven't tried it but I believe you should be able to run callstatus from a Flashdrive..

 

[jamie77]

Put a digit analyzer on the Alog trunks and see what DTMF's the IPO is throwing out. I would put good money on the IPO sending the right digits out and the problem is either misdialling or the Telco.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

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[telecomgear]

I ran a call trace on one extension that was complaining the most and ran monitor as well and the digits were all correct. AT&T dialed, they claimed, at least 100 calls on all 8 trunks without a failure.
The customer said they will try dialing 9 on all calls, so we'll see what happens. Thanks.

Before you criticize someone, you should walk a mile in their shoes. That way, when you criticize them, you're a mile away and you have their shoes.

 

[mforrence]

In US, sometimes hot analog trunks (higher than 25mA)can cause issues such as this. IPO is particular about analog trunk specs.
Mike

 

[Silverblade]

Try connecting a analog phone directly to the analog trunk and dial the number to see if it goes wrong.
this way you can dertermine if it's the ipo that's messing up or you telco.

 

[Westi]

I have right now a similar problem with IP500 and analog lines, we traced the calls and put a digit analyzer on the lines and they show the correct digits going out. We even went to the step of taking a small office to site and dial from that and it also happened. We could not recreate it with a butt set or analog phone and the only problem was calls to Holland and we opened a ticket with the LD provider (Allstream) AT&T is the same company so it might just be a new issue with incompatibility of equipment on their side or some settings they have to tweak.
I have not heard back from the customer in a couple of days and Allstream just ignores every one, so I am not sure if they fixed it.


Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[jconrad0305]

4.1.12 has alot of issues with analog lines. would go down to 4.1.9 until the mainten release comes out. the only major issue with 4.1.9 is forwarding huntgroup calls does not work. (in the US that is)

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