4.0.10 Call Waiting Issue

[alose]

Ok I have a main line number that routes to hunt group 1200. (Collective huntgroup with 1 member, ext 1211) it is set to go to the overflow in 12 seconds. The overflow group is also a collective with 4 extensions.
With that out of the way here is what is happening. For no aparent reason the call waiting on extension 1211 will turn off. This is a big issue as the main line for the company can only take one call at a time other calls go busy.

Thinking it could be user error I removed the shortcode that controlled callwaiting from the system. But the problem is still hapening.

Is the way I am doing this wrong or is it a firmware issue. This did surface after moving to 4.0.10

If it is a firmware related issue then is there another way I can accomplish this?

Any help apreciated,
Andy

 

[DavidCT]

Go to 4.0.14 or the later.

This was widely reported as a "bug" in 4.0.10 but evidently this was programmed intentionally by Avaya. In version 4.0.14 and later they put it back to the way it was in the GA of 4.0.

 

[alose]

Thanks David, now I need to figure out how to move to a newer firmware. The original upgrade was done on a bid to add an IP500 system at a site. So I guess I will have to hunt down a vendor to do this as well

Any Recomendations?

PM Please.

 

[DavidCT]

alose,

You have a couple of options. Where are you located? You can use the Avaya Business Partner Locator.

Secondly, you could do the upgrade yourself. Generally upgrades go very smooth and are quite easy. I've only had upgrades go bad when there were problems with the original load and/or the system had memory problems. If you have an IPO 500, you should not have memory problems.

 

[aarenot]

alose,
Call that original vendor, and report the issue. They should be taking care of this for you, and they should have tested the call flow after the upgrade, and fixed it themselves. If the call flow was as you said prior to the upgrade they should have made sure it worked as needed after the upgrade. If they do not stand behind their work, and take care of this for free as they should then I am at MSN same name drop me an email, and I will find someone for you who is reputable in your area if I can. I know good techs over most of the country, and can help you find a good tech. You should not even know about this issue because it should have been caught, and fixed by the tech before anyone ever even knew there was an issue.

As far as doing the upgrade yourself, do not take the advice from anyone to "just do it yourself, it is easy". You need to read up in the PDF's how to do this, or don't go there. I have been on this board for years, and have yet to see one thread on here where anyone walked someone through an upgrade step by step where they did not need to know how to do it themselves properly. In fact most cases I have seen where guys said do it yourself show posts back dealing with issues, or errors they made, or ran into. To be frank if you can not do the upgrade without help from this forum on how, you should not be doing it. The one exception I would possibly make is to prepare fully in studying for the upgrade, do it yourself at close of business, and have a product authorized tech scheduled to arrive the next day before start of business to do the upgrade prior to opening up for business as well.
This way when the guys that just say "do it yourself, it is easy" are not online answering your questions every two minutes to bail you out if they even can bail you out, you are not worried about your job security over a few hundred dollars to a vendor because your business associates consider dial tone an inalienable right, and the lack there of a cause for your dismissal. It is easy to say do it yourself when it is not your business that is possibly going to be without communications, and without a product authorized tech on site to figure out why.

I have walked into a job site, and been told that the IT guy that unsuccessfully tried the upgrade was not available to ask questions of because he no longer worked there since he had until I arrived (at noon) to get it up and running, or he was fired.