3Com NBX V3000 How to make Auto-Attendant dial external 1-800 number

[theflip]

Hello,

Can anyone point in the right direction for making the auto attendant forward to an external 1-800 number when that option is selected?

Scenario: User dials company number, hit auto attendant, Option 1 says, "If you'd like to order a product, press 1" and we use an external party to take these orders so I'd like to forward that caller to a 1-800 number.

Tried Phantom mailboxes but can't use call forwarding...

Tried Speed Dials but can't tell Auto-Attendant to use speed dial...

Can someone help?

Thanks!

 

[donbru01]

create a phantom telephone ( example 200) with mac-address 00:e0:bb:xx:zz:yy and direct aa to 200 with call coverage to 1-800

hi bruno

 

[theflip]

This system is smarter than me... it doesn't like that MAC address... how do I make up a "dummy MAC address" to put in?

 

[donbru01]

have you used this mac 00:e0:bb:xx:zz:yy , is wrong , is example , use 00:e0:bb:10:20:30 .

hi