3740 call services menu missing

[McPhones]

I replaced 3 x 3740 handsets with 3740 handsets. everything is fine but the call services menu is missing from the options button if I select the call services button. If I program call services to a soft key, the menu is empty. If I program any other menu option to the same soft key, the menu appears.
The original 3740 phones were 3.0.15, the replacement phones are 3.2.10. thanks!

 

[Gunnaro]

Handset and IPBS should be on the same release.
Never seen what you describe, but it could be just that..

Kind regards

Gunnar
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Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[McPhones]

Hi Gunnaro, I have never seen this menu disappear either and I have other sites where handsets have been replaced and I'm pretty sure they would be at different releases by nature of when the come out of the box.

 

[Gunnaro]

Could be a bad firmware on the handset or faulty hardware.

Try fresh up the firmware on the handset. Takes less than 5 min, and then you have them all on same level.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem