3700 POS Configurator Priviliges?

[kellydomebar]

I am the new manager of a bar that uses MICROS 3700. I recently had to switch the POS monitors, and now I cannot re-assign the cash register to the new monitor. I have read that I need to do this through POS CONFIGURATOR, but when I put in the user ID that the old manager left, it tell me "You do not have read privileges for this data". I NEED to get this figured out soon, because right now we cannot use our cash register. Please HELP!

 

[DrZogg]

Hi.
I am having difficulty understanding. You dont have access to configurator or you cant assign a cash drawer to a till?

If it is CD to a till, look up your employee class and give yourself one that allows assigning a cash drawer. Alternatively you could alter your current class to allow assigning cash drawer (Employee class\options\assignments) or if using cash management (Employee Class\Cash Management\Till Options)

The POS must also have a cash drawer (in devices\User Workstations\Cashier)

If you dont have access to configurator, it is possible to inject a user using DBISQL. I have had to hack micros systems before to add a user in situations like this where users have been locked out.

 

[kellydomebar]

The POS configurator has a password on it that the previous manager had not left for me, so I do not have access to it at all.
If you could help me hack into it/ inject a user, I would be so grateful!

Thank you for your help, Kelly.

Please contact me anytime: thebaratthedome@yahoo.com

 

[DrZogg]

Hi Kelly,

I will write a small batch file and SQL statement for you and email it to you directly. It will give you a list of all users and passwords. Could you also advise if you use a single number to login or a user name and password? If using a username and password I will have to include another script to switch you to basic security.
Advanced security passwords are encrypted so we need to be using basic security.

Dr.

 

[kellydomebar]

I use a number to sign in/out, and I know the old manager's ID number as well; but neither give me access to the configurator..

I have tried one hack using DBISQL already, but none of the user IDs it provided gave me access to the POS configurator.

Thanks for your help!!!!

-Kelly.

 

[DrZogg]

Hi,

windows command files and SQL files are sent. Check your email

 

[kellydomebar]

I am getting an error response when trying to run the scripts..saying no such file or directory exists..

Any other suggestions are greatly appreciated..Thanks for the help!

-Kelly

 

[DrZogg]

As per instructions
1. Must be in the MICROS\RES\POS\ETC directory on the server
2. Output is to c:\ .

 

[Ricardo2011]

Dr. Zogg,

I'm not quite sure what happened to my "superuser" user but I can't log in with it anymore. I can still log in with my account as a property expert but for some reason the POS Configurator is giving me the message: "You don't have read privileges to this data". I ran the SQL command to see the micros_emp.def table and I could see it, but I'm guessing the superuser wouldn't show there.

I was reading this posting and thought about the possibility to get from you the batch file and SQL statement you sent before to verify if the superuser is there? I can access Micros through username and password, as well as with my user ID. I'd really appreciate it.

rchavez@themeritageresort.com

Thanks

 

[pmegan]

Ricardo, it sounds like you're able to get into the configurator but unable to access anything once you're in, is that what's happening?

 

[Ricardo2011]

Thanks for replying Megan, I have figured it out.

 

[Kellykay]

I can sign into my POS Configurator but I cant get into anything except for Employees. Everything else say "You do not have read privileges for this data"

Please assist.

Thanks

 

[Mirko981]

Hi,
If you have access to Employees, try to change your employee class to Property Expert and the backoffice class to manager.

 

[Jcorratti]

As far as the DB access, try username/ password: support/support. Hope that helps. Some resellers use this for quick access to the DB.

 

[Kellykay]

Thank you all for the responses. However, I am starting to think that there may be an issue with the server I cant seem to figure out exactly what's wrong. I copied the database to another server yesterday and it worked perfectly.

I think I may just reinstall the old server if its taking too long