3300Mxe: Internal Ext w/ Internal CLOR can't call forward Cell phones 1

[pichels]

Hi All,

We have lots of internal extensions that are used by our machine shop guys.
Our HR Dept does "not" allow these phones to dial local, LD or Int'l - "only" internal calls.

Our IT Desktop guy has his DID Ext call forwarded to hsi Cell phone - that means the call has to fwd outside!

So, when a shop guy with an internal phone wants to call out IT Helpdesk guy at his local extension that is "call forwared" - they can't reach him of course!

Is there a way to figure out how inside extensions can be limited to call "oine" extension on the outside for security purposes?

Make sense?

Please let me know if I need to explain further and thanks for any input on the subject.

SP

 

[paterson]

How are the shop phones restricted? I would suspect interconnect restriction is being used, but possibly Class of Restriction.

As a side note, are the shop phones able to call 911???

 

[paterson]

Sorry, I see from the title it looks like you are using COR.

I would build an ARS digits dialed entry for the IT guys Cell phone number to go out a new ARS route that will not restrict any COR.

 

[kwbMitel]

Paterson's suggestion was my first thought as well. So I will try to One-Up and offer an alternative. If you enable verified account codes to override restrictions the IT Guy can forward to his cell but the speeddial string should contain a verified account code prior to the number.

Caveat - display phones might display the number including account code.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pichels]

Hi paterson,

Yes - the phones are restricted by CLOR/COR.

Yes, they can 911 however - Our vendor programmed that feature and if this is the way I need to program in the cell phone(s) then I have to comb thru the forms and find out how to do it!

Could you help guide me a bit on how tp set ARS digits dialed and an ARS route to accomplish?

TIA!

SP

 

[coldaxe]

Hi everyone!

I had a similar issue with a customers 3300 recently.

Assuming that CoR is being used to restrict which users can dial out, I think that the simplest way round this problem would be to create a system speed call for the cell phone number that the IT guy wants to divert to.

One of the options when creating a system speed call is to "override toll control" which in effect bypasses any ARS / CoR based restrictions.

Any user diverting to or dialling the system speed call number will be able make the call even if they don't have sufficient CoR to dial it manually.

 

[pichels]

Hi Colaxe,

Thanks - we had a speed call that was not used and we sent out an email to our ship guys to remind them to use the Helpdesk Speed call - it works!

Now, we have a different guy that takes calls after hours 5PM and after.
Now - can we setup the "same" speed call to point to a different cell phone number in the evening hours?

Or do I need to follow the advice of the posts above and setup ARS stuff?

Please advise - much appreciated.

SP

 

[kwbMitel]

DOH!, for some reason I thought we were discussing a SX-200. Of course use a speedcall and override Toll restriction.

Sorry Pichels, forest-trees and all that.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.