3300: Some Outside Cell Numbers cannot be dialed

[pichels]

Hi-

Some of our users can't dial "certain" cell phone numbers.

From our system - we dial 8 to get an outside line.

Then, Dial 1+ Area Code and Number.

Lately - our local area Telco has changed how users dial their numbers before...

I can Dial my cell with teh ARea Code + Prefix.

Though another user has a home cell phone that cannot dial their number anymore.

Even when she tries 1 + Area Code or just the 7 digit number.

This process has worked in the past - this time I think we have a programming issue in the 3300.

We have a DID range that use 608661 and 8701 - 8760 allocated by our Telco.

Because the user's cell number also started with 8,7XX - that corresponds to an inside/internal extension on the 3300.
Make sense?

And the recording we get is...
"Your call cannot be completed as dialed".

I can dial thsi number from my cell phone but not within our company via the 3300 system.

What can I do?
Thanks for any help?

-SP

 

[SXWizard]

Make a call a number that doesn't work. Then from the maintenance commands read the last 20 smdr logs to see what the 3300 actually sent to the carrier (logs read smdr newest 20). That should tell if the 3300 is sending the carrier what you actually dialed. Normally the 3300 would be programmed to strip the 8 and send what is left to the carrier. Since you seem to be dialing 8+1+number this won't conflict with your DID range.

You didn't really explain the changes the carrier made lately.

 

[pichels]

Hi SXwizard-

I'll check the logs - thx.

What I had mentioned above was we can't even dial teh number directly anymore.

1-608 or just the 7 digits.

Neither one works - we can't dial the cell phone number at all anymore and connect.

Make sense?
Much appreciated!


-SP

 

[nytalkin]

Direct select a trunk and dial the number as 1+ 10 digits and just 7 digits. If they don't go through beat up the carrier.

NO GOOD DEED GOES UNPUNISHED!

 

[CharlesBr]

if you turn on tracing on the PRI by entering CCS TRACE ENABLE CONTINUOUS, you will see what is sent out as well and almost in real time. Do not forget however to turn it off by entering CCS TRACE DISABLE

do a LOCATE NUMBER on the 4 first digits dialed you will see if there is a conflict with an internal extension

 

[LoopyLou]

You say you can't dial some cell numbers but can you dial regular numbers without incident? Seems strange you only have issues dialing some cell phones.

The single biggest problem with communications is the illusion that it has taken place.

 

[pichels]

Hi-

Sxwiz-
Still need to check the logs - I'll report back my finidngs..

nytalkin -
I am unsure how to select a trunk - a mitel 3300 novice.

CharlesBr-
I'll use the trace - that sounds like a good idea as well.

LoopLou-
Ther is a problem with cell numbers that start with 7 - because we have an internal extension that uses teh 87XX DID range.

When users dial outside to reach a cell - they use 8,7 and then the Mitel system wants to dial the internal extension DID range instead of the outside cell number.

 

[Supernova99]

looks to me like you have a number clash

you can use either locate number 87xx or DGT trace 87xxx

if you do have a clash with using 8 ARS when you have extns starting with 8 why not create a ARS starting with 9

In fact you could easily set this up as a test

Find the route that your current ARS 87xxx uses create a new leading digit 97xxx and send it over the same route, if this works then you most definitely have a number clash.

Share what you know - Learn what you don't

 

[nytalkin]

find the INDIVIDUAL TRUNK SELECTION feature code. If its not programmed, make one. Example: **8 is the feature code dial **8+trunk number (4digits) i.e **80003. There's probably no dial tone one these trunks so just keep dialing i.e **8000217145551234. If the call gets blocked you are probably looking at a carrier problem.

NO GOOD DEED GOES UNPUNISHED!

 

[LoopyLou]

Only option I can think of is have the route collect more then 5 digits before outplusing. Either that or can you use the end of dialing ( the # character ) when dialing the cell and it goes out?

How is your ARS programmed for leading digit 8? 8 + unknown? 8 plus 10 digits to follow? How is it setup?



The single biggest problem with communications is the illusion that it has taken place.

 

[pichels]

Hi LoopyLou & All-

The ARS leading digit for ARS Leading 8 (Dialtone)...

1.)
Digits Dialed:
81
Num of Digits to Follow:
10
Term Type:
List
Term Num:
6

2.)
Digits Dialed:
81608
Num of Digits to Follow:
7
Term Type:
List
Term Num:
5

3.)
Digits Dialed:
87
Num of Digits to Follow:
6
Term Type:
List
Term Num:
2

Does this help?

What can I do to get the user's cell phone number to work without messing with our internal 87XX DID range?

The user's cell number is 8, 1-608-7XX-XXXX and is conf;icting now that the Local Telco/Carrier has allowed that cell number to be dialed without the 1-608 anymore.

Only 7XX-XXXX will work now from other phones.

Thanks again for the posts and insight.

-SP

 

[Supernova99]

I think you should create a new outside access code e.g. 9 as is my previous post and then you can then delete the 87 ARS entry.

I do wonder why customers choose an outside access code the same as their internal extn numbers



Share what you know - Learn what you don't

 

[pichels]

Hi Supernova & all-

I really did not want to change the outside access number - our users will flip.

This issue only affects Cell phone numbers that start with prefix = 7XX ....only a few people affected so far.

The outside access - 8 was already there when we asked for a range of numbers from our Carrier/Telco.

And at that time we had to dial 1-608 for any Cell/Outside numbers -> so it was not an issue.

I did not forsee this cominfg as I am still a mere amateur in the Mitel world...

Any other ideas?

Thx.

-SP

 

[Supernova99]

you could try setting digits before outpulsing to 6 in the route
that way if the dialled 87xx matches an extn number it will ring that first and if no match internally it will then try ARS

I really cannot see anyway around it without a different access code

Share what you know - Learn what you don't

 

[pichels]

Hi SuperNova & All-

I don't know how to set digits before out pulsing in the route?

Seems when we dial the system is matching internally first before dialing externally.

Can't I change the number of digits since the telco changed the way we dial from outside?

87 = 6 digits

Does this relate to my DID range?

1+ <area code> + XXX - 87XX


Thaks again.

-SP

 

[Supernova99]

Beacuse your outside access code is the same as your internal number range there really is no other way to stop an outside number from matching it first

are your extn numbers the same as the DDI numbers?
if not then it might be easier to change your incoming digits so that you change the leading 8 to something different
e.g. DDI range 8701 - 8760 extn numbers internal extn numbers are 6xxx it is quite easy to manipulate the incoming digits so that the leading 8 is absorbed and replaced with a 6

Are you sure that you cannot persuade the site that now you have this new DDI range that you will need to change your outgoing access digit?
It would just be so much easier!

Share what you know - Learn what you don't

 

[LoopyLou]

did you ever try as I suggested, using the end of dial character i.e # to see if the system will process the call to the cell phone.

The single biggest problem with communications is the illusion that it has taken place.

 

[pichels]

Hi,

SuperNova-
If I understand correctly...
Yes - the external number digits are the same as the internal DID -meaning, External = 6XX-87XX & Internal 87XX.
Depending on how many other issue we get from this user or more cell users - I may have to change. But, mnot right now only a few complaints.

How can I try your idea about setting digits before out pulsing the route?



LoopyLou-
Yes, I tried the # at eth end of teh dialing string - no luck - did I perform correctly?
1-<area code> 7XX - XXXX #

I had no chance to press pound (#) since the carrier auomated operator picked up.
I tried the # in front of the dialing string too - not sure what else to do or try?
This part would make my issue much easier to deal with if we could find a dialing string with a code that could process this number instead of dialing the internal one!


Thx.

-SP

 

[pichels]

Hi guys-

Ok - I think I'll end up changing the Dial outside Line option from 8 to another number or...

...can I assign 2 Outside Dial Numbers?

That would make matters much easier.

I can see that there are more than one number in the ARS Assigned numbers.
We have 2, 8 and 9.
with only 8 being setup.


Any further help with this isue is greatly appreciated - thanks!

-SP

 

[LoopyLou]

In North America dial 9 is the traditional choice. Hopefully thought you don't have numbering that conflicts with 9.

The single biggest problem with communications is the illusion that it has taken place.