3300 ring group follow divert?

[andycoster]

Hi,

We have a 3300 (software 9.0.3.15) and I have a problem I am trying to overcome.

Basically, is there any way to make calls to a ring group follow the call forwarding settings of a member. I.e. Ring group member sets a call forward always to another DN, and calls to the ring group are presented at the forward location?

I need somehow to present the calls to a ring group (well, numerous actually) to a console user (5550) as well as the normal ring group members.

Any thoughts would be most welcome.

Thanks!

 

[kwbMitel]

Well there seems to be 2 questions buried in there.

Please confirm/deny that you are trying to ring a 5550 console "at the same time" as ring group members. The term "As Well" is ambiguous.

If not at the same time, then I would suggest that you could terminate the call to a Keyline/Huntgroup/DN that can be forwarded and then forward the call to the required destination using 3rd party CFFM codes.

I do not use the word recommend in the above as the forwarding causes issues with the displayed name on the receiving station.

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What's most important is that you realise ... There is no spoon.

 

[andycoster]

Sorry I should have been more specific. The two questions are part and parcel of the same problem, I just failed to link them.

I do need to ring a 5550 at the same time as ring group members. Prior to having the 5550 installed, the desk in question had a 5330 whos DN was a member of the ring groups which needed to be monitored, but with the console I cant emulate this.

The 'call divert and ring group' question was because I had thought of perhaps having a 'pseudo' extension with a call forward always destination of a console softkey number, and membership of the relevant ring groups. But the ring group calls do not follow the forward.

Is that any clearer?!

Thanks!

 

[kwbMitel]

Clearer Yes, reading between the lines that is what I interpreted regardless.

You cannot have anything ring a console at the same time as a non-console by any means I have determined. (this question comes up quite a lot and no one has offered a solution as yet)

This is very high on my Mitel wish list.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[andycoster]

Thanks for the replies. I was afraid that would be the case

I think for now they will have to have another IP set on the desk along side the console.

We were considering the upgrade to the version 4 software, but I take it from your response that the functionality is not included there either?

Thanks again

 

[kwbMitel]

At MCD 4.0, the only change that impacts console functionality is that you now have the ability to do a directed call pickup from the console.

If you can hear the console ringing then you can dial a code to pickup the call. That's it so far.

**********************************************
What's most important is that you realise ... There is no spoon.