3300 revisiting ring groups and voicemail

[linker3000]

As I have found out, either my ability to program the 3300 is pants or it's the software!!!

Here's what I can't make work - excuse the lack of Mitel-speak as I have inherited this PBX and am an IT guy rather than a telephony one.

We have an incoming DDI number that ends up at an IVR comprising voicemail accounts somehow stringed together to form a menu.

At the moment, menu option 2 rings a single extension (426) and if the person at that desk is not present the call goes to their voicemail (426).

I have changed this so that option 2 goes to ring group 510 and this group contains x426 and x138. So far so good BUT I cannot get unanswered calls to go to voicemail...

The overflow point for RG510 is *556, and *556 is a terminal hunt group set as a NameTag. I have a voicemail account setup as 556, not associated with an extension.

For inbound calls, both phones just keep ringing and there's no apparent timeout and jump to the voicemail.

Am I on the right lines and perhaps just missing one or two key config tweaks along the way?? Software is 4.1SP1

Any assistance appreciated.

Thanks.

 

[wireman50]

Go to call rerouting and programme 510 to go to voicemail in the always first alternative set for 510. Don't use overflow for this.

 

[linker3000]

Thanks for the quick reply but group 510 is not listed on the call rerouting pages; do I have to set this up somehow? I need simple instructions as I dive into this system perhaps once every 2-3 months!

Regards etc.

 

[kwbMitel]

I have a voicemail account setup as 556, [highlight]not associated with an extension.[/highlight]

associate the mailbox with the extension (556) if you want integration to work.

Additionally, I would create a single line key on a phone for 556. This key exists simply to set a lamp against. Then you can program MWI keys on the 2 phones 426 and 138.




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