3300 PMS option to allow PMS vendor to send message to turn on MWL?

[jonmyk]

The PMS vendor wants to be able to set a MWL and a DND by sending a code through the PMS system.

On the 200ICP I know you enable alarm calls in the COS but that is not an option in the 3300 COS. What do I need to enable to make this work?


"The only problem with common sense is that it's not that common

 

[nytalkin]

This is from 4.2 help file:
PMS Integration - Conditions
You can use the Property Management System (PMS) application to check in and check out hotel room guests via the serial port of the 5550 IP console or the IP-based network port. The check in/check out feature for hotel room messages uses a Mitel proprietary protocol. PMS via the serial port of the 5550 IP Console is NOT Hyatt- or HIS-compatible.

You can use PMS to check in /out an embedded voice mailbox using either the HYATT or HIS protocol. PMS can communicate directly to the 3300 ICP via port number 6830.

IP console is REQUIRED for integrating with PMS for hotel room check in/out for RS-232 connections. The baud rate on the 5550 IP serial port is fixed at 9600, 8N2. Changing the baud rate in the 3300 ICP will not change the baud rate on the serial port of 5550 IP console.

You cannot use the SUPERCONSOLE 1000 or 5540 IP Console to integrate with PMS. The printer port on the SC1000 does not support PMS integration. If you migrate from an SX-2000 system to a 3300 ICP system, your printer port on the SC1000 will not function and cannot be programmed. The 5540 IP Console does not have a printer port.

PMS cannot connect to the 3300 ICP in a clustered hospitality environment. In a Clustered Hospitality environment, the PMS connection must be to the Hospitality Gateway. When a PMS connection is attempted at an ICP that is not the Hospitality Gateway, the attempt is ignored and no response is provided to the PMS. The Hospitality Gateway only supports a single PMS connection at a time.



NO GOOD DEED GOES UNPUNISHED!

 

[LoopyLou]

I would expect you need hospitality options on the 3300, do you have them? I know it works because we just did a hotel and their Hyatt based PMS can turn on and off message lights. They use it to tell the guest that there is a "paper" message with the front desk.

The single biggest problem with communications is the illusion that it has taken place.

 

[bobcheese]

Two seperate things here, message waiting can be enable across a PMS link by sending the following:

Message Waiting Message
The format of this message is the same for both directions. The status code sets the new state of the message waiting lamp. If from the PMS to the system, this message indicates that the room's message waiting lamp is to be turned on or off to indicate the presence of a non-voice mail message for the occupant. From the system to the PMS, the message indicates that voice mail or a source other than the PMS turn the message waiting lamp on or off.

The Message Waiting message has the following format:

STX MWSP XSP NNNNN ETX

where:

SP is the ASCII space character

X is the Message Waiting Lamp status code

ASCII character 1 for Lamp On

ASCII character 0 for Lamp Off

N is an extension number digit in ASCII

DND i am afraid is not yet available via PMS in GA load. I beleive it will be available in MCD5.0 (we have a site using it at the moment via a pre release fom Mitel).

No hospitality license is required for using MSG waiting via PMS only if you wish to use Hospitality Vmail do you require the hospitality licenses.