3300 - Nite Bell: Set Delay Ring Timer? 2

[pichels]

Hi all,

I'm trying to set the number of rings for our Nite Bell Directory Number.

I tried setting "Delay Ring Timer" to "20"(multiple of 5) for 6 rings - what am I missing?

Do I have to set other options in the COS(Class of Service) Menu box?

There are so many options that the system says it is saving a large amount of data that will take time!

Any step by step instructions - I tried using the HELP but couldn't find any mention of Delay Ring Timer...

Thanks for any help.

SP

 

[Mitelmatt]

What exactly are you trying to achieve?


The rings before going somewhere else?

 

[pichels]

Hi,

Please bear with me - I am still new at administering the 3300.

Yes, I'd like it to rings 6 times and then go to Voicemail.
Perhaps I need Call Rerouting to VM too?

It used to be setup like this:

We have a DID phone that rings at XXXX extension and forwards to the Nite Bell if noone answers.
Then, we like the Nite Bell to forward to the original extensions VM so an outside caller can leave a message.
Make sense? Let me know if you need more info.

Please advise, thanks!

SP

 

[Mitelmatt]

Hi

No probs all you need to do is:

Set up a Call Rerouting First Alternative to VMS

Then in Call Rerouting Assignment assign the correct 1st Alternative agaisnt the DN of the Night bell extension.

In the class of service for the Night Bell, it's the "Call Forward No Answer Timer" that times the amount of time before going to VM

Be careful which mailbox it sends it to as if you'r using the Embedded, it'u tdsof the first DN it hits

 

[pichels]

Hi again,

Ok, I think I understand how to setup.
But,I was confused and concerned at the last line of your post:

Be careful which mailbox it sends it to as if you'r using the Embedded, it'u tdsof the first DN it hits

Can you explain what you mean here?
Sorry for the misunderstanding.
Thanks!

SP

 

[kwbMitel]

Guys, Close but not quite correct.

The original called extension still has control of the routing while the night bell is ringing.

You need Call reroute 1st alt created to go to Night bell
you need Call reroute 2nd alt created to go to VM

In the original ext you assign the appropriate 1st and 2nd alt values and voila.

Setting the Night bell to go to VM on 1st alt MAY work eventually but the timers will be off (double if memory serves)


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelmatt]

Yes you could do it that way, depends on when you want the call to go to night bell. i.e. under night service or 1st alt from another

Best way is to first off, get it to go to voicemail and see which mailbox it goes to and go from there

 

[pichels]

Hi guys-

Thanks for the responses.

I think I understand the routing but I am having more problems with the delay timer and call forward no answer timer options.

I still don't understand how to set them?
And I wonder if all the default options in the form are ok?

Please advise!

Thanks,

SP

 

[pichels]

Hi again,

The Nite Bell rings long and low now.
I set the wrong number in the Call Forward No answer?

Please help!

SP

 

[Mitelmatt]

What is the Call Forward no answer time set to in the COS of the Night Bell Ext? To test if it's this set it to something really low (it's in seconds)and test again

 

[pichels]

Hi,

Was set to 10 - that is seconds?
I set it to 1 now.

I'll have to test...

What should the Delay Ring Timer be set to?
It is 10.

 

[kwbMitel]

Don't get caught up in the delay timer, it is a wild goose chase and has nothing to do with what you are trying to accomplish.

Delay ring only applies to ringing appearances of other devices programmed on key lines (Does not apply to night bell)



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pichels]

Hi,

Ok, seems like the tone length of the bell seems normal at 1 second. I.E. Call Forward No Answer seemed to fix that?

But, I need to go back to setting the number of rings for the Nite Bell? I still don't understand how the Call Forward No Answer option affects this?

Maybe there is a differnet option I set that fixed the time of the tone issue?
I found out that this didn't work - goes right to the Operator/Auto Attendant -> not forwarding to Nite Bell.
So I removed and it seemd to work again.

"you need Call reroute 2nd alt created to go to VM

In the original ext you assign the appropriate 1st and 2nd alt values and voila."


Any ideas? Thanks!

SP

 

[kwbMitel]

I think I finally realise what you are asking, DOH!

Sorry, when you say bell I think Bell, but I now understand you have some sort of electronic ringer and your issue is with the duration of the tone it emits.

Assuming the issue is with the Mitel discriminating ring of 2 burst rings instead of the NA standard of 2secs of continuous ring. You can make the ring standard by some COS options either in the Trunk COS or STN COS (can't remember)

Look for something like ONS Standard ring or some such.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pichels]

Hi,

Yes, we have an external paging system where the 3300 can send the Nite Bell(assigned ONS PLID) signal in the form of what "seems" a long or short tone and number of rings.

I want to ring a multi-line extension phone(SS4025) of ext 8740 a number of times and then ring the nite bell a number of times and then forward back to the 8740's mailbox of 8740.

This extension is an external/DID line that can reached for outside callers to call into our Manufacturing facility to report an illness or can't come into work.

We have been playing with the COS options assignment - Call Forward No Answer Timers for the extension(8740) and our incoming trunk(PRI).

I've tried to set the option you mentioned - ONS/OPS Internal Ring Cadence for external Callers Option and a few others like CAll Hold timer and No Answer Recall Timer to no avail!!!!

Then, to add more fun - our HR Dept wants the phone number to forward to VM during the day so the Nite Bell does not bother the office employees.
Our Paging System sounds off with the Nite Bell tone in all locations(buildings) when the 3300 uses it.

So, I find myself testing after 5PM and now at 1-3am in the morning since it is now just ringing teh Nite Bell dir number without rigs the phone. <yawn>

This whole process has been tricky since I believe the "Night Bell Dir Number" is in the Misc Assignment Form and doesn't really adhere to regular Call Rerouting options for Day, Night1 or Night2, right?

This is very complicated and to get the DID extension to ring 3/4 times and then the bell to ring up to 6 times with an outside/trunk(PRI) call and forward to VM if no answer is not an easy task!

Has anyone ever done anything similar before?

Any help is greatly appreciated.

TIA!

SP

 

[Mitelmatt]

Ok so lets go back to the beginning

In Day Mode you want:

Call comes in and translates to Ext 8740 and if that's not answered in xx seconds it goes to mailbox 8740?

In Night Mode:

Call comes in and rings 8740 (might have to put it as a seperate key appearance)and then after xx seconds it goes to Night Bell? O

If this is what you want it is relatively straight forward. I'll explain if thi is what you need

 

[kwbMitel]

Yes I have done something similar and I understand your frustration. The detail provided in the latest post is top notch and will greatly facilitate a solution to your problem.

Up until now for example I was unaware that you were actually using the Night Bell contacts to send tone over overhead paging. I have reviewed all the notes and nowhere was this mentioned previously.

As MitelMatt suggests, going back and designing from scratch seems best. That said, I can make some suggestions and observations based upon the info provided.

#1 - to achieve your goal we MUST remove the night bell contacts from the equation. Once a call is sent to night bell contacts the call will ring until answered or the caller hangs up. You cannot do any routing or forwarding to a call that terminates at the night bell contacts.

#2 - I need to assume that your Paging system requires a contact closure to achieve the objective of sending tones over speakers. If you can send ring voltage into the AMP ignore this step, otherwise acquire a unit such as a Bogen NR100 that will convert ring voltage from an analog set into tone and/or contact closure.

#3 - Program up an analog line on your system (DN does not matter) Connect the analog line to either the Bogen NR100 in step 2 or directly to amp if it has the appropriate input. The NR100 would have the Normally Open contact connected to the AMP to provide contact closer.

#4 - Program the DID multicall key to route to voicemail as the first alternative. This will make it ring the key and send to voicemail during the day. Set the Night routing to ring the Analog station on an immediate basis when the system is in night service. Alternatively, you can use the 3rd party call fwd option to turn forwarding to night bell on/off via speed dial keys. Forwarding method may be required if system goes into night at a different time than the dept with the key. If forwarding method is used the Analog line will probably need to be forwarded on Busy N/A to VM.

#5 - Program either a second multicall key on the sets with an appearance of the analog line to enable the call to be answered OR program a speed call to dial the directed call pickup code of the analog line. Without the multicalls, if you get 2 calls at the same time the 2nd call will go direct to VM. With multicalls the 2nd call with Queue.


During the day:
Call rings multicall key
Call goes to VM

During Night (or forward condition)
Call rings over paging (and any appearances if programmed)
Call can be answered with appearance or directed call pickup
Call will forward to voicemail after X rings (call fwd timer)



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pichels]

Hi KwbMitel and MitelMatt,

Sorry for the delay.

The current setup now has only the Nite Bell ringing 5 times. The DID/External Extension does not ring anymore after setting the Call Rerouting to forward to VM for Day.

If I remove the Call Re-routing for Day to VM - The DID rings, the Note Bel Rings and it hits VM in the end.

So, I think your last solution sounds like it should work. However, I am unablke to implement yet with out testing after 5PM.
The HR Dept and users are happy withte current Nite Bell ringing only...so I'll leave it be for now. <smile>

Thaks "very" much for your help/assistance with this weird setup.
Your Mitel knowledge is top rate.
I appreciate the prompt responses!

SP