3300 MCD 4.2 Embedded Voicemail vs SMDR

[CharlesBr]

Is there a way to get the smdr logs to include which digits have been punched once the Auto-Attendant answered?

I enabled the option to see where the attendant transferred but the customer wanted to differentiate between users who did option x vs people who dialed the extension where option x redirects.

 

[dryaquaman]

The only thing you can do is to have the AA transfer to a different number depending on what the user dials. So if a user presses option X it would go to 1111 which could be a system speed dial or hunt group. If it's a speed dial then you should see an "S" in the raw SMDR records.

Dry Aquaman.

http://www.university-music-on-hold.com

 

[CharlesBr]

thanks, I'll suggest that!