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3300 ICP Backup Fail

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Volguy7

Volguy7

Technical User
Dec 30, 2002
118
US
I have a 3300 LX, with the following versions:

3300 ICP Call Control 37.0.8.5

MC Complex S/W & Data
---------------------
Main Controller -------: MAINIP3K 37.0.8.5 Wed 10-May-2006 15:02
MC Initialization -----: SXIP3KINIT 37.0.8.3 Tue 02-May-2006 10:53
Country Tone Plans ----: COUNTRYTS 37.0.8.5 Wed 10-May-2006 14:57
Package Master Data ---: PKGMASTER 37.0.8.3 Tue 02-May-2006 10:16 si

PC Complex S/W & Data
---------------------
Peripheral Controller -: PER 37.0.8.3 Tue 02-May-2006 09:51 si
Country Dependent Data : PERDAT 37.0.8.3 Tue 02-May-2006 10:15 si
Digital Set Data ------: DNICDEE 37.0.8.3 Tue 02-May-2006 10:12 si
DSP DTMF --------------: DSPDTMF.F02 13-Sep-2002 11:53 f02/dspdtmfu
DSP FSK ---------------: DSPFSK.C05 06-Sep-2002 11:39 c05/dspfsku

Line Card S/W
-------------
DNI Line --------------: DNICLC 37.0.8.3 Tue 02-May-2006 09:52 si

DSU S/W
-------
Conference ------------: CON.F01 01-FEB-1986 11:03 [SX.CON.F01]CON
CEPT MSDN/DPNSS -------: CEPTDPNSS.J01 07-May-2001 19:52 j01/ceptdpnss
CEPT CAS --------------: CEPTCAS.G01 07-May-2001 19:52 g01/ceptcas
DS1 MSDN/DPNSS -------: DS1DPNSS.K01 07-May-2001 20:03 k01/ds1dpnss
DS1 CAS --------------: DS1CAS.K01 07-May-2001 20:02 k01/ds1cas
CEPT 2 MSDN/DPNSS -----: SX2KVDSU 1-MAY-2006 12:54 [VER-1.2.1.11]
CEPT 2 CAS ------------: SX2KVDSU 1-MAY-2006 12:53 [VER-1.2.1.11]
DS1 2 MSDN/DPNSS ------: SX2KVDSU 1-MAY-2006 12:54 [VER-1.2.1.11]
DS1 2 CAS -------------: SX2KVDSU 1-MAY-2006 12:53 [VER-1.2.1.11]
PRI E1 ----------------: NSU_PRI 9-FEB-2006 16:2 [VER-1.6.0.11]
PRI T1 ----------------: NSU_PRI 9-FEB-2006 16:2 [VER-1.6.0.11]
R2 --------------------: NSU_R2 6-DEC-2005 17:27 [VER-7.1.2.1]

System Data
-----------
Form Descriptors ------: FORMDESC 37.0.8.3 Tue 02-May-2006 09:09 si

Language Tables
---------------
English Language Tables: ENGLISHLT 37.0.8.3 Tue 02-May-2006 09:11 si
English Sets Strings --: DNITABE 37.0.8.3 Tue 02-May-2006 09:52 si
French Sets Strings --: DNITABF 37.0.8.3 Tue 02-May-2006 10:05 si
Italian Sets Strings --: DNITABI 37.0.8.3 Tue 02-May-2006 09:54 si
German Sets Strings --: DNITABG 37.0.8.3 Tue 02-May-2006 10:07 si
LA Span.Sets Strings --: DNITABS 37.0.8.3 Tue 02-May-2006 10:01 si
Dutch Sets Strings --: DNITABD 37.0.8.3 Tue 02-May-2006 09:56 si
Rom. Sets Strings --: DNITABR 37.0.8.3 Tue 02-May-2006 10:09 si
BR.Port.Sets Strings --: DNITABBR 37.0.8.3 Tue 02-May-2006 09:58 si
PT.Port.Sets Strings --: DNITABPT 37.0.8.3 Tue 02-May-2006 10:00 si
EU.Span.Sets Strings --: DNITABES 37.0.8.3 Tue 02-May-2006 10:03 si
Russian Sets Strings --: DNITABRU 37.0.8.3 Tue 02-May-2006 10:10 si

Firmware Version
----------------
SS4025 Firmware ver ---: Main 6.3
SS4025 Firmware ver ---: Main 8.21
SS4025 Firmware ver ---: Main 9.12
SS4125 Firmware ver ---: Main 6.3
SS4125 Firmware ver ---: Main 8.21
SS4125 Firmware ver ---: Main 9.12
SS4150 Firmware ver ---: Main 6.3
SS4150 Firmware ver ---: Main 8.21
SS4150 Firmware ver ---: Main 9.12

It has always backed up successfully until about a month ago. Nothing changed that I'm aware of. My backup location is C:\3300_ICP.tar. The backup seems to run, and my Java console launches, but the I get a popup that says "Backup fail", followed by "Unable to transfer due to backup failure".







///////
| 0 0 |
----0000---0000------------------------

You can't fix stupid, you can only work around it.
 
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Are you backing up voicemail as well, if so try it without.
There was a bulletin written about Browser timeout some while back, if it works with out the voicemail then you need to adjust this timeout
 
Upvote 0 Downvote
I am not backing up Voicemail or Call history records


///////
| 0 0 |
----0000---0000------------------------

You can't fix stupid, you can only work around it.
 
Upvote 0 Downvote
It is. Just to make sure 9becauseI'm also running Win7) I went to an XP machine with IE7. Same failure.


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| 0 0 |
----0000---0000------------------------

You can't fix stupid, you can only work around it.
 
Upvote 0 Downvote
Done. Same issue.


///////
| 0 0 |
----0000---0000------------------------

You can't fix stupid, you can only work around it.
 
Upvote 0 Downvote
I know one time when I was trying to make a back up of a system, and it failed every time... there was a voicemail port that was stuck open.

This in turn locked the voicemail and the back would fail till the voicemail port was unlocked.

Find out the port numbers for the voicemail and do a status check, if there are open ports, manually disable and re-enable the ports.

This might be your issue...
 
Upvote 0 Downvote
Certificate issue? Did you import the proper certificate?

Also, the backup is done with a java tool. I find with my laptop security settings that when I try a backup for the first time, I have a pop up bar that asks if I want to allow. I say yes, then I have to restart my IE session and try again.

_______________________________________________________________

If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?
 
Upvote 0 Downvote
If all else fails, try a reboot of the system.

This back up error might be something internal, and a reboot can fix it?

But Paterson's and every else's responses are correct, the pre- reboot of the system, since you stated that nothing has changed.
 
Upvote 0 Downvote
The system has been rebooted since this error began. I will make time to test the previous 2 responses.


///////
| 0 0 |
----0000---0000------------------------

You can't fix stupid, you can only work around it.
 
Upvote 0 Downvote
Hmmmmm well if you rebooted the system, the voicemail ports would have unlocked themselves upon the re-boot.

 
Upvote 0 Downvote
Then that takes one item off my list. ;-)


///////
| 0 0 |
----0000---0000------------------------

You can't fix stupid, you can only work around it.
 
Upvote 0 Downvote
Have you looked at the logs?

They tell you why the back up failed...
 
Upvote 0 Downvote
Oh -or- has the Firewall on your computer been enabled recently?
I know that if I turn mine on the back-ups will fail too.
 
Upvote 0 Downvote
Log into the rtc shell and watch the backup process as it occurs, it will give you a better indication where/when things fail.
 
Upvote 0 Downvote
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