3300 Dial Plan

[brandonmckee]

I did a search and couldn't find anything on here. Maybe I missed it - if I did, I apologize.

So here in Ontario (Windsor) we must dial the area code even for local calls. The issue here is that we need to dial 1 for long distance, but not for local calls. Is there a way to have the 3300 dial a 1 for all calls not in a specific area code?

Additionally, if we receive a call from someone that is long distance, the 1 is not passed to the user. This makes it so the user cannot call the number back from the call history. If the 3300 can't dial a 1 for calls not in an area code, is there at least a way for Mitel to not strip the 1 (which is the country code) on the incoming CLID?

 

[iheardrain]

Brandon,

The Easy Way:

In the ARS I would just setup a 9 with 10 to follow for the local..

For the LD just do a 91 with 10 to follow.

That should cover both.

To Block 1900 you could set up 1900 with 7 to follow and send it to a fake route.

 

[kwbMitel]

Brandon, do you use ARS access codes? This would be a very important thing to mention. The answer to your question is very different depending.

What EXACTLY does the user dial for a local call and LD

Give examples if possible.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[brandonmckee]

I'll do what I can to add as much required information as possible;

KwbMitel, by ARS Access Codes do you mean entries in the ARS Digits Dialed Assignment form? If so, we have about 10 or so entered, here are the ones for local and long distance calls:

91 --> 10 digits to follow
9519 --> 7 digits to follow

We also have an entry in the ARS Leading Digits Assignment of 9.

So all calls externally require the leading digit of 9, and all long distance calls require 91 to be dialed before the call can be completed. "519" is the local area code, and must be dialed for all local calls. A couple examples;

local: 95195557977, 95192566643, 95195678910
LD: 914017568875, 914032569951, 919054899978

Any idea as to what I can change to solve this issue?

 

[kwbMitel]

The first step is the easiest. In your system options there is an option for Application dialing. "Outgoing External Call Prefix for Applications" You need to set this to 9. This will resolve the issue for all the local calls.

Second step has 2 options, you decide which is easier.

Option 1 - Convince the users to modify the digits when the call is LD and add the 1

Option 2 - Reprogram you ARS to specify each and every local calling area and office code (these go a route that does not insert 1) and then have a 9NXX +7 to follow that goes a route that adds the 1. This method will require constant updating as new local codes get added.




*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[IrwinMFletcher]

The first part seems like an odd request. It would be the same as being at home and dialing 800-123-1234 instead of 1-800-123-1234.

I think it would be possible, you would have to add more entries for the local area codes (e.g 91519 --> 7 to follow) and route them to the same as the 9519 entries.