3300 CLI issue

[bearvalley]

i have found that when a call rings to a multicall it displays the CLI but when it reroutes always in night2 to another multicall it does NOT display the CLI until the call is answered.

Has anyone found a work around for this as my customer is not happy?

 

[Mitelpassion]

check you cos for night 2, is this the same. then check to see if you have set all the ANI display options. should be a problem I would think.

 

[bearvalley]

All extension are in the same cos for day and night.

 

[MitelInMyBlood]

Is it also a key appearance on the night2 answer point? If so try taking the key app away and just let it rollover to the prime (without a companion key appearance on the 2nd superset)

 

[bearvalley]

Have left site now. Mitel said it can't be done as CLI will only appear on the original destination and not on reroutes.

I will experiment more when i get the chance and let you all know unless you beat me to it!

Cheers

 

[MitelInMyBlood]

Instead of using "Reroute Always" try Reroute on No Answ after 2 rings. Let the 3rd ring present to the final answer point. If you're concerned about the first answer point ringing audibly then build a class of service with a 10-second "delay ring" timer and make the 1st answer point a delay ring. The calling party will hear the 1st 2 rings but no one else will. Sometimes necessity is the mother of invention.