Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
3300 block incoming DID
- Thread starter TechInter
- Start date
I'm not too sure what you are asking so I will present a couple of options. Beyond this, you may need to be more specific.
If you are refering to a DID number that you own on the PRI and want to block it totally, then I would suggest not programming a destination for that DID. Then the caller will hear "I'm sorry that number is not in service" from the PRI provider.
If you want to limit the amount of available B channels that the DID number can use or what specific B channels to use,the PRI provider may be able to help. Typically, if a B channel is available, the CO will present the call.
If you are refering to blocking calls originating from a specific number, then I would suggest contacting your PRI provider to do that. I am unaware of a way to do this via the Mitel equipment. If it is possible, then I would be very interested to see how.
**************************************
Insert Witty Signature Here.
If you are refering to a DID number that you own on the PRI and want to block it totally, then I would suggest not programming a destination for that DID. Then the caller will hear "I'm sorry that number is not in service" from the PRI provider.
If you want to limit the amount of available B channels that the DID number can use or what specific B channels to use,the PRI provider may be able to help. Typically, if a B channel is available, the CO will present the call.
If you are refering to blocking calls originating from a specific number, then I would suggest contacting your PRI provider to do that. I am unaware of a way to do this via the Mitel equipment. If it is possible, then I would be very interested to see how.
**************************************
Insert Witty Signature Here.
- Thread starter
- #3
Yes, I would like to limit the amount of channel by specific DID (i.e my main number, busy after 8 incoming calls, my sale number, busy after 4 incoming calls), not by global DID and not by the additional channel for all DID. I know that my provider can do it, but I would like to manage it.
Thank's for your help
Thank's for your help
The typical solution for this is Min/Max programming on the PRI. Unfortunately, Min/Max is only available via the NSU (Not Embedded as far as I know.
There might be ways of using hunt groups with campon disabled after all menbers are in use but that's only a might as I have never tried.
Get an NSU if you want to manage it.
Pay your provider otherwise.
*******************************************************
If we don't take care of the customer, Maybe they'll stop bugging us.
There might be ways of using hunt groups with campon disabled after all menbers are in use but that's only a might as I have never tried.
Get an NSU if you want to manage it.
Pay your provider otherwise.
*******************************************************
If we don't take care of the customer, Maybe they'll stop bugging us.
- Thread starter
- #6
Hi slapin, KwbMitel,
My answering points is a ACD ! So I don't use the hunt group for my application ... Yes, with the NSU and IMAT it's possible to use the min/max but with the embedded I don't found the form ...
if you have any another suggestion !
Thank's for your help
My answering points is a ACD ! So I don't use the hunt group for my application ... Yes, with the NSU and IMAT it's possible to use the min/max but with the embedded I don't found the form ...
if you have any another suggestion !
Thank's for your help
- Thread starter
- #8
- Status
Similar threads
