3300 Backup fails to transfer to my laptop 2

[joebrown123]

Recently I habve been struggling to backup any 3300's. I know the issue is specific to my laptop as I can do it on another machine no problems.

I am running Windows 7 with IE8. I have reinstalled the latest Java, added the webpage as a trusted site, saving to a new folder in the user directory, disabled McAfee Firewall and Virus Scan and cleared all cache.

I can take a backup using the external FTP option and running Filezilla on my laptop but this is no good for the older versions.

The logs in the MCD show "BR_Manager - DB Backup - completed successfully. Client will initiate FTP transfer." then there is the following entry "EntryBlock - Disable Block State Backup in progress with Mask 0x2" and then it just hangs.

If I FTP into the controller is there a log file that will tell me why it's failing?? I can't seem to see one.

Also , I am testing this on a vMCD so can't connect to the RTC shell to see whats going on either. Is there a way to connect to the RTC shell on vMCD??

Please help as this is doing my head in.

 

[joebrown123]

I have also turned off all pop up blockers and tried using the Avant Browser and still no joy.

 

[kwbMitel]

Windows Firewall off?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Supernova99]

Have you tried adding the site to the local intranet settings?


Share what you know - Learn what you don't

 

[joebrown123]

Windows firewall is off and adding the site to the local intranet doesn't work either.

Other than reinstalling windows I'm runing out of ideas. It has worked in the past so I guess something else on my laptop is causing the problem.

 

[kwbMitel]

I just went thru this process myself and can say that it can work at least

My main issues were java and windows firewall

I also added the site to the trusted sites and allowed downloads

I'm using IE 9 - maybe try an upgrade?



**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

The only other thing I have had to do is shut off the firewall on an AT&T firewall. Other then that its been as suggested above ( java and IE trust issue ) that have alwasy been the problem.

Since other laptops work, then it can't be a VMWare issue or even a MCD issue. Have you tried defaulting the IE8 security settings.?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[joebrown123]

Tried IE 9 and IE 8

Defaulted all security settings in IE

I am plugged into a switch with the VM server and thats it. No other firewalls involved. The machine I can get it to work on has excatly the same AV and Firewall settings.

I'm thinking that some other application I have installed has caused this to stop working. I have uninstalled all unnecessary programs and rebooted and its still the same.

I feel a fresh install of windows is on the horizon

 

[wireman50]

On my windows laptop its to do with the FTP settings in Windows 7. If I download a new release of software and install it on the lappy ready to use my FTP works fine and I can download and save databases UNTIL I reboot then I can't save again.

I tried using Filezilla but that just reports and invalid file name and won't save either. So i just use a different machine for the final backup before shipping.

 

[joebrown123]

I don't have ftp enabled within windows and I have uninstalled Filezilla Server.

Keep the suggestions coming people. Reinstalling windows is going to be last rest.

 

[wireman50]

err FTP is used for the transfer so you have to have the FTP service enabled in windows at the very least....

 

[joebrown123]

err FTP is used for the transfer so you have to have the FTP service enabled in windows at the very least.... "

Not according to the other machine that it works on. That doesn't have any Windows FTP installed either. I thought the ftp was initiated from the mcd and just transfered a file to the laptop. The same as if you export a form.

 

[wireman50]

Yes, but you still have to have the client service running on the laptop otherwise how will the MCD know where to send the file to?

MCD is the FTP server, laptop is the FTP client (known as FTP service in windows 7 parlance)

That is how I understand it anyway.

Its either that or run the filezilla client.

 

[joebrown123]

Yes, but you still have to have the client service running on the laptop otherwise how will the MCD know where to send the file to?

MCD is the FTP server, laptop is the FTP client (known as FTP service in windows 7 parlance)

That is how I understand it anyway.

Its either that or run the filezilla client. "

That does make sense. I will enable windoes ftp and give it a go tomorrow.

 

[joebrown123]

Yes, but you still have to have the client service running on the laptop otherwise how will the MCD know where to send the file to?

MCD is the FTP server, laptop is the FTP client (known as FTP service in windows 7 parlance)

That is how I understand it anyway.

Its either that or run the filezilla client. "

Ok so just to prove it's not FTP on my laptop I've just run Filezilla Server on another machine from my laptop I can go to the command prompt, type ftp 192.168.1.200 and it prompts me to enter a username and password. I can then type dir and list the files in the users home directory.

Surely that proves the ftp client on my laptop is working ok. Or does it???

 

[MrMitel]

I know its a simple question but has the controller been rebooted?

Try to ftp to RTC address and go to /vmail/temp/db/archive and check if there is a file named ipera3k.dba If there is, you will be able to use this as a backup, rename it to a .tar file, this is where the backup is located before transfer

Now you have a backup in case you encounter any issues when rebooting (if its not already been done of course)

 

[joebrown123]

I know its a simple question but has the controller been rebooted?

Try to ftp to RTC address and go to /vmail/temp/db/archive and check if there is a file named ipera3k.dba If there is, you will be able to use this as a backup, rename it to a .tar file, this is where the backup is located before transfer

Now you have a backup in case you encounter any issues when rebooting (if its not already been done of course)"

I haven't rebooted the server as it it works from one machine and I have had this problem on a couple of systems. I'll try and ftp to the controller and manually get the file tomorrow.

 

[MrMitel]

Apologies, I have just read..........

'Recently I habve been struggling to backup any 3300's. I know the issue is specific to my laptop as I can do it on another machine no problems.'

I have known of issues when performing manual software upgrades, all security software services needed to be disabled in order to complete, for example forticlient and trend, sounds like something could be running in the background

 

[wireman50]

Like I said in another postI have the same problem but if I download another release and install it ready for use my FTP works until i reboot the laptop and then it fails again...thats as far as I have got (I too can get to filezilla on another machine and log in etc. but still MCD fails silently; the logs just stop at telling me that MCD is going to initiate the transfer)

So I have assumed it is an FTP service problem.

If I use the filezilla server it fails with a an "invalid user name" which is somewhat unhelpfull too...

 

[Thomas401]

HI,
From your first post you said you were running on a vMCD and were not able to access the RTC port. In release 5.0 SP1 Mitel disabled the secure telnet port to the RTC. There is now a posted Knowledge base article: 11-5173-00079

Article Title
Secure Telnet (Port 2002) will be disabled in MCD 5.0 SP1 for all x86 controllers (MICD,ISS,VMCD)

Hopefully that will help a little sorry I am not sure about the Backup failing part.

Thomas401