3300 ACD Last Agent Logout

[12345kevin]

Is it possible for the "last" agent to logout whilst there is calls waiting in the path. I know it can be set using "auto logout" but the customer dosn't want to use this !

I must admit I thought you could do it, but would be useful to know before I go to site and test.

Thanks
Kevin

 

[kwbMitel]

I do not believe you will be successful. My customers typically engage night mode, or alternate routing via DND a few minutes before closing time to allow the Queue to empty before calling it a day.


*******************************************************
Consistancy... Is only a virtue when you're not a total screwup.

 

[slapin]

When the last agent is logging out the path becoms unavailable, so all the calls should be rerouted. I'm testing some features of ACD for my users right now, if you would give me more details I can tell you exactly what's going to happen. Send me a message at tvman_us [at no spam] yahoo.com

 

[MitelTech]

You will only be able to have the last agent log out if you have "Que callers to group when no agents are logged in" set to yes. If you do this, callers will be in que until *they* decide to hang up, it doesn't follow the path unavailable point....ever.
As mentioned by kwbmitel, best bet is to shut the path down early (DND remote works well) to let the remaining calls be cleaned up.