302D unsupervised Trunk to Trunk issue

[phoneguy2286]

I have a situation where all our consoles can't perform an "unsupervised conference".

The preferred scenerio is this:

A caller calls from the outside..gets the operator, and requests to be connected to another outside line. The operator parks the first caller, calls the second number..announces the call, connects the two, and drops off leaving them to talk to each other.

The Operator cannot drop off, can only put the call on hold.

The Operators are in a hunt group..log in..

I have tried changing COR, COS, trunk-to-trunk transfer.. no dice. Also, the requested action cal be performed on a standard digital or IP phone.

I'm probably missing something easy.

 

[AvayaTier3]

check disconnect supervision in and out = 'y' on both trunk-groups. This could open up holes for toll fraud but should also allow trunk to trunk without a station user on the call.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[phoneguy2286]

I already tried...set to "y"

remember, it works on a digital or IP station.

by the way, it is one trunk group..inbound DID..outbound local..

-or-

inbound DID, parked call, and a returned page on inbound DID.