3.0.69 repeatedly disabled from huntgroup

[liquidshokk]

Hi

I have a user who today keeps being disabled in their huntgroup in 3.0.69 and I have had to dial in and enable before they are able to make/receive calls. when they lift the handset they hear an engaged tone until i correct the hungroup issue...

i was talking to the user and the call cut off and i heard a bt message telling me they had hung up. the user then heard an engaged tone. the user is using softconsole which shows the call dropping. is this a case of two separate issues as when the call dropped the user was still enabled in the huntgroup afterwards...

any ideas please? seems strange that this only started happening today and a reboot hasnt resolved..

Thanks

 

[WANLord1]

Start by running SSA and or Monitor and rip it down there. See if their is a connection between the two.

lord

 

[tlpeter]

SSA does not exist on 3.0


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