2nd line does not cover to VM

[vantom1100]

My customer has a Partner ACS 308 processor with 308EC modules and Partner messaging. One user (Ext. 16)runs a seperate business and requires a two line hunt group on his phone (Partner 18D). The customer ordered two lines from the carrier in hunt. I added the two lines in hunt (line 5, and line 6) to the PBX, Ext. 16 and to Ext. 10. I used #310 to assign Ext. 16 to Voicemail coverage. I used #208 to assign line 5 and line 6 to Ext. 16. When a caller rings line 5, if not answered, the call goes to Ext. 16's voicemail.

HERE'S THE PROBLEM: If Ext. 16 is busy on line 5, a second call to line 5 hunts to line 6 but if un-answered rings to Ext. 10 not to Ext. 16's voicemail.

I rebooted the PBX, checked all the programming and all is correct, but a second call to line 5 still does not go to Ext. 16's voicemail.

All help and or suggestions are welcome. Thanks.

 

[exsmogger]

I'm guessing x10 has VMS cover rings set the same or lower than x16. Make x16's VMS cover rings one lower than x10.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[vantom1100]

I set VMS cover rings for x16 to 2 rings. I confirmed that VMS cover rings to x10 is 3 rings, the test call to x16 line 5 again rang to x10.
I removed lines 5 and 6 from x10, made a test call to x16 line 5 and got ring no answer.
Not WAD!

FYI this is a PACS R6.0 C01.

 

[exsmogger]

Try assigning line ownership for lines 5 & 6 to x16 in the Partner Messaging.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[exsmogger]

Also change lines 5 & 6 to VMS Cover (3) in #206-7

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[vantom1100]

I changed lines 5 & 6 to VMS cover and that solved the problem.

Thank a lot exsmogger!

 

[wellco9530]

Brian...
You must be bored down South...solving all the problems in the world...Good man !!!!!

...bob...

 

[exsmogger]

Hi Bob, Thanks for the compliment. Hope you're doing well.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952