2nd Level of Overflow Not Working - What am I missing? 1

[Brian Elias]

Hello,

I have an IP Office system where the main DID rings to the main hunt group (5000), and then overflows to a backup hunt group (5001). This works fine. I'm trying to set up a single extension as a final "last-ditch" ringing location before the call goes to VM. I've placed this single extension into an overflow hunt group (5005), but I can't get this extension to ring as an overflow.

The incoming call goes to 5000, then overflows to 5001, then doesn't ring anywhere for about 10 seconds, and finally goes to the VM assigned to 5000. I've looked over this and I can't see what I'm missing.

Any help would be greatly appreciated. Thanks.

--CONFIG--

Main Hunt Group
Name: PCCMainHG
Ext: 5000
Mode: LongestWaiting
No Answer Time: 10s
User List: (dynamic based on user selection via shortcode)

Queueing: Off

Overflow Time: 20s
Overflow Mode: Call
Immediate Overflow: No Active Agents
Overflow Group List: PCCBUHG

Voicemail On: Yes
Voicemail Answer Time: 40s


Backup Hunt Group
Name: PCCBUHG
Ext: 5001
Mode: Collective
No Answer Time: 10s
User List: (dynamic based on user selection via shortcode)

Queueing: Off

Overflow Time: 10s
Overflow Mode: Call
Immediate Overflow: No Active Agents
Overflow Group List: PCCOverflow

Voicemail On: No
Voicemail Answer Time: N/A


Overflow Hunt Group (last-chance)
Name: PCCOverflow
Ext: 5005
Mode: Collective
No Answer Time: 10s
User List: Extension 2086

Queueing: Off

Overflow Time: Off
Overflow Mode: N/A
Immediate Overflow: N/A
Overflow Group List: N/A

Voicemail On: Yes
Voicemail Answer Time: 10s

--Troubleshooting--
When I call extension 5005, the single phone rings properly. When I call 5001, it never overflows to 5005.

 

[amriddle01]

Both overflow groups go in the first groups list

 

[Brian Elias]

Ahhh!!! Perfect - thank you very much!!

 

[holdmusic34]

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