Good Afternoon,
I have a BCM 400 running 3.7. On it I have a user who has a TF# that points directly to her DID. If a call comes in from the TF# while she is not on a call it comes in properly. If the call comes in from the TF# while she is on a call it gives a message that the number you have dialed is not a working number. If you call her extension locally while she is on a call it rings 4 times and goes to voicemail. I'm sure this is an easy fix, but I don't know what I am missing.
I have DND on Busy set to N and FWD no answer is set to go to vm lead number after 4 rings. No other call forward options are programmed. What other information do I need to supply to correct this issue?
Thanks in advance.
I have a BCM 400 running 3.7. On it I have a user who has a TF# that points directly to her DID. If a call comes in from the TF# while she is not on a call it comes in properly. If the call comes in from the TF# while she is on a call it gives a message that the number you have dialed is not a working number. If you call her extension locally while she is on a call it rings 4 times and goes to voicemail. I'm sure this is an easy fix, but I don't know what I am missing.
I have DND on Busy set to N and FWD no answer is set to go to vm lead number after 4 rings. No other call forward options are programmed. What other information do I need to supply to correct this issue?
Thanks in advance.