Good day and need a point in the right direction on this situation;
3 attendant consols (SN-716) in use and as of today none can dial an ACD pilot number. When a loop key is pressed and the pilot number is dialed the loop key goes red and flashes green. Call goes nowhere. The speed dials on the button module do not work either.
From D terms that were tested pilot numbers are transfered/called good. Only the attendants are having this problem
Reset the 2 CS-33 cards and rolled the CPU's. Humm now what??
thank you in advance for your advice.
3 attendant consols (SN-716) in use and as of today none can dial an ACD pilot number. When a loop key is pressed and the pilot number is dialed the loop key goes red and flashes green. Call goes nowhere. The speed dials on the button module do not work either.
From D terms that were tested pilot numbers are transfered/called good. Only the attendants are having this problem
Reset the 2 CS-33 cards and rolled the CPU's. Humm now what??
thank you in advance for your advice.
