Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

2400 IPX attendant can not dial ACD pilot numbers

Status
Not open for further replies.

mikcc

Programmer
Dec 9, 2011
11
US
Good day and need a point in the right direction on this situation;
3 attendant consols (SN-716) in use and as of today none can dial an ACD pilot number. When a loop key is pressed and the pilot number is dialed the loop key goes red and flashes green. Call goes nowhere. The speed dials on the button module do not work either.

From D terms that were tested pilot numbers are transfered/called good. Only the attendants are having this problem

Reset the 2 CS-33 cards and rolled the CPU's. Humm now what??

thank you in advance for your advice.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top