Is there a way we can show how many calls are in que? Or what do I need to be able to see how many calls are backed up on the operator?
Also, how can I setup a DID that goes to the operator? We basically need a way for a certain caller to skip the queue when calling in. Is this possible? Its for a hospital operator, sometimes we have emergency calls that come in and need to get directly to the operator.
Also, how can I setup a DID that goes to the operator? We basically need a way for a certain caller to skip the queue when calling in. Is this possible? Its for a hospital operator, sometimes we have emergency calls that come in and need to get directly to the operator.