2250 Console issue

[Bito]

We have a 2250 attendant console that is acting wierd. The receptionist ended up being conferenced into a call and she could not disconnect it. The conference was initiated internal and included external persons. The person did not intend to include the receptionist, we dont know if she was included by error or because of something buggy with the phone/switch. Can someone take a look at this scrape for anything wrong? Is there something else i should look at? I have no ideal what to look for so any help is appreciated.

TN 004 0 03 11
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 004 0 03 12
ANUM 01
IADN
ALPD NO
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 TRC
KEY 01 BIN
KEY 02 EES
KEY 03 ADL *
KEY 04 ADL 23
KEY 05 ADL 23
KEY 06 ADL 23
KEY 07 ADL 23
KEY 08 MDT
KEY 09
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19

This is not the first issue we have had with the console, we have had issues here and there.

Thanks,

Bito

 

[johnpoole]

after a call is placed to the console the calling party can not tear it down, hang up on her and see is still there. makes a conf call to her tough to tear down unless she set it up. i would spend some time at the console postition before i replace the hardware, might be a headspace problem. software is correct

john poole
bellsouth business
columbia,sc

 

[Bito]

Thanks for response John. I am going to do some testing to try and recreate this issue. Is a headspace problem the same as user error?

Bito

 

[johnpoole]

yes sir, the space between the head and the brain becomes an abstract...

john poole
bellsouth business
columbia,sc

 

[McGruff753]

Or sometimes referred as an "I-D-10-T" or PEBCAP (Problem Exists Between Chair And Phone)

 

[johnpoole]

PEBCAP that's a new one that i will use, in vegas we had a code for everything back before centel got bought out.. 31 was a loose screw and 21 was a faulty handset, so a 31-21 was a loose screw holding the handset... dispatch never knew the diff..

john poole
bellsouth business
columbia,sc