I have a 2250 Attendant console forwarded to a dummy ACDN, then the dummy ACDN is forwarded to the Auto Attendant
(Phantom). The AA is used as an overflow when the operator is busy or in nights.
We cannot get the Attendant Console to forward to anything but an actual set. If the AODN is set to a phone onsite, it rings no problem, if a dummy ACDN or Phantom is used, we get RNA.
Any help would be awesome.
Thanks
(Phantom). The AA is used as an overflow when the operator is busy or in nights.
We cannot get the Attendant Console to forward to anything but an actual set. If the AODN is set to a phone onsite, it rings no problem, if a dummy ACDN or Phantom is used, we get RNA.
Any help would be awesome.
Thanks