2250 CONSOLE CALL ROUTING

[rumelihavasi]

Hi Everyone,

I have cs1k rls 7.50 system and four DATAPULSE intuition operators which confogured like 2250.
There is one operator that getting more calls while rest not.
Is there a way to arrange call flow to 2250 console or else?

Regards,

 

[GHTROUT]

I think you will want to look at the CS1000 traffic. You can detect an operator that remains "looped in" with Traffic. That is the the only reason a console would be getter fewer calls.

There is no setting that changes call allocation between consoles.

~~
Gene at www.GHTROUT.com

 

[nortelvet]

I think the attendant queue is set to longest idle gets the next call. If the other attendants are doing anything on the console, it resets the idle time of that attendant. I had a case once were an attendant 2 was toggling position busy imediately after attendant 1 released a call, ensureing idle time was always less that operator attendant 1.

As Gene says, you collect attendant traffic stats which may assist in identifying if something like this is happening.

I have a feeling there was a troubleshooting enhancement for attendant queue's made available 5+ years back, can't remember exactly what it was though...