2250 Call distribution/retrieval

[conkyd]

We have 4 2250 Operator consoles. The issue seems that when the operators are all on calls, another call will come in and queue to one console only, ie when another operator terminates a call it does not present on the LDN/ICI key on the other consoles.
Is there any way that the call can be picked up by the other consoles.

 

[dlesap]

2250 queue is the same as ACD queue. Call are waiting for any attendant which is supposed to receive that call. Check values in LD 21 PRT ATT

 

[johnpoole]

you can't use pick between consoles and they don't work like a key system.. but prt your att data, you can inner flow calls

john poole
bellsouth business
columbia,sc

 

[conkyd]

Here is the ATT Data


TYPE ATT_DATA
CUST 0

TYPE ATT_DATA
CUST 00
OPT ABDD AHA BIND BIXA BLA BOHA DRE
DNX DRE FACD IC1 XTG IDP XLF XBL
FKA MCTD NCD CUI MWUA LOA PSD RECA
REA EHS SLD SIAD THPD ATDA
ATDN 91299
NCOS 7
CWUP YES
CWCL 3 10
CWTM 4 10
CWBZ YES YES
EFLL 0
MATT YES
RTIM 30 30 30
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
ADHT 0
IDBZ NO
PBUZ 02 10
ICI 00 LD0
ICI 01 LD1
ICI 02 LD2
ICI 03 LD3
ICI 04 LD4 DL0
ICI 05 RLL
ICI 06 CFN
ICI 07 CFB
ICI 08 INT
ICI 09 IAT
RICI 0 1 2 3 4

 

[thattekguy]

I think that if you hit a different loop key then the one that is ringing on the console would make the new call go to another console.

 

[conkyd]

We have 5 seperate LDNs.
As an example - if there are 2 operators waiting -
operator A will receive call 1
operator B will receive call 2
and the 3rd call will come in and queue against operator A's console(as they haven't received a call for the most time).
Operator B will finish their call, but cannot access the third call which is still queuing against Operator A (they are still on the 1st call).

In this scenario there is no flashing key on Operator B's console, and if they hit the LDN keys they are unable to answer the call.

 

[sl1input]

Print out all four 2250's.

I suspect you have more than one 2250 with the same ANUM.

The ANUM should be different on all four, e.g. 0,1,2,3 or 1,2,3,4.

Post your 2250's.

 

[conkyd]

Here is the consoles - all have individual ANUMs

EQ: prt
TYPE: 2250
TN
CUST
DATE
PAGE

TN 008 0 01 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 008 0 01 01
ANUM 03
IADN
ALPD NO
SSU 0010
ICDR ICDA
ABAN ABDA
CPND CNDA
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 MDT
KEY 03 MTM
KEY 04 ADL 0131020
KEY 05 ADL 0132866
KEY 06 ADL 0132861
KEY 07 EES
KEY 08 SSC 0010
KEY 09 RFW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 29 OCT 2003
DTC001


TN 036 0 02 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 036 0 02 01
ANUM 01
IADN
ALPD NO
SSU 0010
ICDR ICDA
ABAN ABDA
CPND CNDA
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 MDT
KEY 03 MTM
KEY 04 ADL 0132866#
KEY 05 ADL 26926
KEY 06 ADL 0132861
KEY 07 EES
KEY 08 SSC 0010
KEY 09 RFW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 26 JUN 2003

TN 036 0 14 01
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 036 0 14 02
ANUM 05
IADN
ALPD NO
SSU 0010
ICDR ICDA
ABAN ABDA
CPND CNDA
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 MDT
KEY 03 MTM
KEY 04 ADL 0132861
KEY 05 ADL 26926
KEY 06 ADL 0132866
KEY 07 EES
KEY 08 SSC 0010
KEY 09 RFW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 18 MAR 2005

TN 052 1 02 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 052 1 02 01
ANUM 02
IADN
ALPD NO
SSU 0010
ICDR ICDA
ABAN ABDA
CPND CNDA
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 MDT
KEY 03 MTM
KEY 04 ADL 26901
KEY 05 ADL 26926
KEY 06 ADL 0132866
KEY 07 EES
KEY 08 SSC 0010
KEY 09 RFW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 26 JUN 2003

TN 056 1 14 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 056 1 14 01
ANUM 04
IADN
ALPD NO
SSU 0010
ICDR ICDA
ABAN ABDA
CPND CNDA
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 MDT
KEY 03 MTM
KEY 04 ADL 0132861
KEY 05 ADL 26926
KEY 06 ADL 0132866
KEY 07 EES
KEY 08 SSC 0010
KEY 09 RFW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 15 JUL 2005